Kelly McNeill pointed us over to a new article: "Browsing through ZDNet's feedback a while back, I lighted on the now standard debate on the merits of Linux and related Operating Systems versus those of Microsoft Windows NT. One thing eventually got me thinking. In every posting that claimed success with using NT, the factor that was claimed as guaranteeing success, was never NT's 'superior' technology, which has been Microsoft's line all along, but instead the time spent in doing things right. In other words, the reason why some companies could claim success with their deployment of NT was good old elbow-grease/sweat equity. "
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