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Energy Company Refutes Windows TCO Claims 556

apt-get writes "Computerworld Australia has a gem of a case study on Country Energy with comments from an IT manager that shoot down Microsoft's 'objective' Windows TCO claims. My favourite; 'we get to see both sides and Windows is not cheaper at all'. Interestingly, in almost every area of its critical IT infrastructure, open source and commercial software work in peace together. The IT manager even says not having MS Office on Linux is a hindrance to its desktop take up."
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Energy Company Refutes Windows TCO Claims

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  • Porting... (Score:4, Interesting)

    by bendelo ( 737558 ) on Tuesday February 10, 2004 @08:54AM (#8236673)
    As for open source on the desktop systems, Peters said although most of the applications are Webbased, a nonnative version of Lotus Notes for Linux and the lack of Microsoft Office are impediments to Linux on the desktop

    I wonder how long it will be until Lotus Notes is ported to Linux? Although OpenOffice is improving all the time, would this company rather have MS Office on Linux (shudder) or a vastly comparitive open source product?
    • Re:Porting... (Score:5, Interesting)

      by Erwos ( 553607 ) on Tuesday February 10, 2004 @09:02AM (#8236744)
      A while ago (year or two ago), IBM visited my university. One of the first things that came up was Lotus Notes on Linux, or lack thereof.

      Basically, the IBM guy said the code of Notes was an absolute mess, and that porting it to Linux would be more trouble than it's worth. So, it might be ported, but I wouldn't hold my breath waiting.

      -Erwos
      • Re:Porting... (Score:4, Interesting)

        by garcia ( 6573 ) * on Tuesday February 10, 2004 @09:22AM (#8236906)
        Back when I was in college at BGSU [bgsu.edu] and the method of checking email was telnet to one of four different SunOS servers to use Pine, someone came in and "revamped" everything so that we could covert to Lotus Notes. They upgraded hardware, software, and pushed Notes on everyone. Sure, you *could* use any old POP equipped mail client but anywhere on campus you could only check your mail with Notes.

        It was a major flop. The software was seriously crappy, it was slow, and it was quickly dropped in favor of POP clients and now webmail (which from what I understand still sucks).

        The code may be messy but the application itself is a POS and isn't likely to be picked up by users.
        • Re:Porting... (Score:5, Informative)

          by richie2000 ( 159732 ) <rickard.olsson@gmail.com> on Tuesday February 10, 2004 @09:31AM (#8236987) Homepage Journal
          Notes as only an e-mail client is indeed seriously crappy. Notes as a groupware package shines. When was this, BTW? If it was eight years ago or more, a die-hard Lotushead probably should have pushed cc:Mail on you instead of Notes.

          Or maybe they had plans to use the database and document sharing functionality in Notes but never got around to it? That would be a good, valid reason to use Notes. There are many, many reasons to use Notes, but e-mail isn't one of them.

      • by Savage-Rabbit ( 308260 ) on Tuesday February 10, 2004 @09:42AM (#8237057)
        Basically, the IBM guy said the code of Notes was an absolute mess

        Having worked with notes that does not surprise me. What does surprise me is that an IBM guy would admit that. Usually when I ask the local IBM rep about buggy software he gets this distant zombie like look in his eyes and responds with the same mantra (in a hollow, mechanical voice):

        It will be fixed in the next version....
      • Re:Porting... (Score:4, Interesting)

        by tedgyz ( 515156 ) on Tuesday February 10, 2004 @10:50AM (#8237910) Homepage
        Lotus is the most hienous piece of crap ever to infect a computer. It's worse than Windows for pure evil factor.

        I coded to their C API and found it to be a horrible mess. The API exposes all kinds of stupid artifacts of the internal database and file storage architecture. The API forces all clients, including their own client and server code to be a twisted mess.

        The Java API is an order of magnitude better, but it is layered on top of the C API, so it is simply hiding the horror show underneath.

        Lotus should be shot in the head. The best thing they could do is start over. They pretend to support standards, but the database and APIs force all kinds of conversions that end up mutilating the "standard" content. Case in point - I sent a simple HTML file to a colleage from Mozilla. The mess that came out of Lotus looked nothing like my original file.
      • Re:Porting... (Score:5, Insightful)

        by dudeman2 ( 88399 ) on Tuesday February 10, 2004 @10:56AM (#8237983)
        The IBM guy has most likely NEVER seen the Lotus Notes codebase. I have. There are definitely challenges in working with a codebase that's probably three or four times the size of Mozilla (and this was in 1997!), and besides that was evolved from original code written for Windows 2.1 and OS/2 1.3. Nevertheless the codebase was very well designed with an abstraction layer for porting the GUI and many features that were WAY ahead of their time (i.e. complete support for cross platform i18n years before UNICODE) The code was indeed ported to Macintosh, Solaris, HP/UX. (they did not port Notes 5+).

        Porting to UNIX or LINUX today is technically feasible. Working with WineLib I am sure they could get a port up and running in a matter of weeks or months. The problem is one of support. Once a port is built, IBM has to QA it. Package it. Sell it. Support it for years. The costs are enormous. Measure that against the projected user base and it just wasn't cost effective. They'd rather spend the money on a web client.

        Given that IBM is pushing for Linux desktops internally, the prospect of a Notes client port is more likely. On the other hand, IBM is now pushing new Java based groupware technologies that will naturally run on Linux. Who knows how it'll turn out.

        Anyway Notes 5 runs splendidly under Wine and I think support for Notes 6 is on Codeweavers' todo list.
    • Re:Porting... (Score:5, Insightful)

      by monkeyfinger ( 683580 ) on Tuesday February 10, 2004 @09:06AM (#8236789)
      One advantage of OpenOffice is that it runs on windows and linux. If I was an admin planning to switch to linux then I would install openoffice and get people used to it before the switch took place.
      • Re:Porting... (Score:5, Insightful)

        by Call Me Black Cloud ( 616282 ) on Tuesday February 10, 2004 @09:59AM (#8237266)
        I've used both OO and Office. I have Office at my day job and on my wife's home computer and OO on my home computer. OO is much slower. The interface isn't as nice, i.e. it's not as easy to get things done. The startup time is abysmal (P4 1.5GHz, 512MB RAM)...open a spreadsheet, go get a cup of coffee while it opens (ok, it's not that bad but it feels like it). My demands on an office suite are not great - I use a spreadsheet for time tracking mostly (sometimes I'll work with data) and I use the word processor for letters, invoices, fax cover sheets, the occasional mailing label.

        The large company I work for during the day has a deal with Microsoft where I can get the full version of the latest Office for $20. I'm going to be ordering that and dumping OO, because even for my modest needs I find OO cumbersome and annoying.

        While one advantage of OO is it runs on multiple platforms, the big downside is it is a hinderance to productivity. Labor is expensive - the cost of Office for the office is less than the time spent wrestling with an immature product.
        • Re:Porting... (Score:5, Insightful)

          by 24-bit Voxel ( 672674 ) on Tuesday February 10, 2004 @10:49AM (#8237895) Journal
          There must be some sort of conflict between some drivers or processes in your machine. OO does indeed open slow for today's speed capabilities, but it's still under 4 seconds.

          It's a poor craftsman that blames his tools. When I show up for work if the boss says I am working in Maya this week, I work in maya. If it's Studio Max that next week, I work in Max. (Hell, I had to work in TrueSpace once, not so bad once you learn it.) Yeah, they all have their strengths and weaknesses, but the important thing is that I am still able to get the job done, regardless of the renderer/3d engine. If I am able to handle working in different 3d platforms, why is it that 'normal' office users can't do the stupid TPS report in whatever is placed in front of them. It really pisses me off. I have to take college level physics and learn some fundamental AI as an artist, but some business guy can't even learn OO? It's truly a shame.

          I am glad I am not the boss of someone who can't handle a different software package. I would be forced to fire them because they are clearly not able to 'grow' on the job. It's my opinion that the first priority is that the job gets done, how it gets done falls in second.

          With all due respect, how hard could it be to do "word processor for letters, invoices, fax cover sheets, the occasional mailing label"? It's not rocket science, and doesn't require a huge amount of macros to do. If you can't work in multiple/different softwares, I am sure there is a new-comer college grad who would love your job for less that CAN do it, and will get a kick out of using something that is not the norm.

          Signed, 24-bit Voxel

    • Re:Porting... (Score:5, Informative)

      by p4ul13 ( 560810 ) on Tuesday February 10, 2004 @09:07AM (#8236793) Homepage
      Nitpicking here; but Lotus Notes is eMail and application databases, and it runs rather well under Wine, but I'd love to see it run native.

      You might be thinking of Lotus SmartSuite, which is a pretty good office package, and I think it'll run well under wine, but again it would be great running native.

    • Re:Porting... (Score:3, Informative)

      by Anonymous Coward
      domino is already on linux [lotus.com]

      I know people inside ibm running notes on linux, using Wine. For a discussion on the pros/cons of a linux Notes client see this article [dominopower.com].
    • Re:Porting... (Score:5, Insightful)

      by ciggieposeur ( 715798 ) on Tuesday February 10, 2004 @09:27AM (#8236952)
      I wonder how long it will be until Lotus Notes is ported to Linux? Although OpenOffice is improving all the time, would this company rather have MS Office on Linux (shudder) or a vastly comparitive open source product?

      Never.

      Lotus has announced repeatedly that they are never going to port Notes 5+ to the linux/unix desktop. And now that WINE is capable of running Notes 5 they have even less incentive.

      In 1999 IBM Server Group was literally only two days away from receiving the source code to the Notes 4.6 client and they were going to port it to linux for internal use. The Lotus higher-level managers cancelled the deal. (Even though the 4.5 client for AIX had been ported to linux, then re-ported again to AIX with better stability and performance.) With the 5.0 release they dropped support for AIX and OS/2.

      Inside IBM, Lotus still behaves like a separate company and basically never give out their code to other IBM groups. I don't know who precisely is sleeping with who, but clearly there's some bad mojo at work here.

      To reiterate: we will NEVER see a native Notes client for linux. Support the Evolution folks instead. Their client is very similar, and if it ever supports the Domino server natively that will be our Notes client.
  • by Jotaigna ( 749859 ) <jotaigna@yahoo.com> on Tuesday February 10, 2004 @08:54AM (#8236674) Homepage Journal
    I live in Chile and i must say Chilean IT managers are very intrested in this kind of resources. At least 6 big Chilean firms are considering moving existing management, database and mail(the pain of spam beaking throug) to Linux as a safer, cheaper and more reliable alternative. But in general people are affraid since there always will be a Microsofr counterreport saying otherwise. As long as Linux doesnt gain reputation within the corporate world, it'll still be a small idealistic comunity. So TCO i think is the best way to change things theese days.
    • by archeopterix ( 594938 ) * on Tuesday February 10, 2004 @10:36AM (#8237721) Journal
      I live in Chile and i must say Chilean IT managers are very intrested in this kind of resources. At least 6 big Chilean firms are considering moving existing management, database and mail(the pain of spam beaking throug) to Linux as a safer, cheaper and more reliable alternative. But in general people are affraid since there always will be a Microsofr counterreport saying otherwise. As long as Linux doesnt gain reputation within the corporate world, it'll still be a small idealistic comunity. So TCO i think is the best way to change things theese days.
      I've skimmed the Microsoft TCO reports and they boil down to "Linux is more expensive, because it takes more qualified-man-hours to maintain". I think that in countries with lower labor cost this doesn't hold.
      • by F34nor ( 321515 ) * on Tuesday February 10, 2004 @03:26PM (#8241354)
        I am sure it takes more qualified man hours to run and support linux but I look at it this way, pay rent to M$ or put equity into a mortgage with Linux. They cost about the same, but when you're done you have the ability to knock out a few walls and paint the place any color you like.
    • by JWW ( 79176 ) on Tuesday February 10, 2004 @12:22PM (#8239256)
      Ignore TCO. In the article they get it right. TCO is crap, in the end the only thing that really matters is cost of downtime. In most cases the cost of downtime is orders of magnitude greater than that of ownership.

      For my location 24 hours of system downtime is one million dollars of lost production.
  • Good article. (Score:5, Insightful)

    by grub ( 11606 ) <slashdot@grub.net> on Tuesday February 10, 2004 @08:54AM (#8236677) Homepage Journal

    I would hope that reading such as this is sought out by IT managers looking at a migration to any other platform. Real world results are what count. Trusting studies paid for by $COMPANY is just plain ignorant.
  • by gowen ( 141411 ) <gwowen@gmail.com> on Tuesday February 10, 2004 @08:55AM (#8236679) Homepage Journal
    This is just one case study. One could certainly find one case study to "refute" this refutation.

    To repeat a popular statistician's aphorism:
    The plural of "anecdote" is not "data"
    This has been a public service announcement.
    • by Anonymous Coward on Tuesday February 10, 2004 @09:30AM (#8236982)
      Not really. It has nothing to do with statistics, it's logic.

      A single counter example is enough to refute a general statement.

      If somebody says that Open source software is more expensive than commercial software, having a case with says otherwise invalidates the statement. The case itself proves nothing either way, but it does disprove the general statement.

      So to refute the case is useless because the case proves nothing.
  • by bsDaemon ( 87307 ) on Tuesday February 10, 2004 @08:55AM (#8236680)
    I have not come across anything that MS Office can do that another office programme, such as StarOffice or OpenOffice can't do. AppleWorks is a bit crippled. The MacOS X version seems to be exactly like the one that I used to run on my PowerBook 1400c way back when.
    Is the cause just coverting some of the document formating used in existing .DOC files? Feature wise MS Office has always kind of pissed me off, but document formating was a total sabot in the gears when trying to get my stuff to print off of windows machines at school

    f.p. too
    • by DrSkwid ( 118965 ) on Tuesday February 10, 2004 @09:08AM (#8236801) Journal

      can any of those run vb script macros?
    • I have no idea what other office products can do, but I know of clients that have used the Word Basic macro language to great effect. Can you do this with other office products? Is there another word processor product that exposes a complete object based API to the user, so that even a non programmer can write very impressive macros?

      Also, I have tried other products over the years, but have always found the competition to be slow and buggy. The last impressive competition I saw was WordPerfect, back on
    • by Maestro4k ( 707634 ) on Tuesday February 10, 2004 @09:37AM (#8237031) Journal
      • I have not come across anything that MS Office can do that another office programme, such as StarOffice or OpenOffice can't do.
      That's not the problem, the problem is all the other people using MS Office. Even if your whole organization uses OpenOffice or StarOffice, you'll run into problems with people you do business with only using MS Office. Sometimes the documents won't look/work exactly right in anything but Office so you end up having to use it anyway, no matter how hard you try.

      One of the problems is MS's ever-changing document formats, while WordPerfect's not changed their document format for years, MS's seems to change with ever release. I'm not sure, but I suspect the format will even change ever-so-slightly with some of the service packs. Nothing that'll affect MS Office versions, but enough to make the document a mess in anything else. Personally I dont't think this is just a coincedence, MS seems to be trying to make sure Office is the only thing companies can use without massive headaches. That's why I doubt we'll ever see it ported to Linux unless a court ordered them to, and then they'd probably find a way to hobble it enough that you still needed a Windows box to run it on for it to not cause grief.

      If you're in a company that's not mandated another product, you can pretty much forget using anything buy Office happily. Last place I worked even though pretty much all the staff in my dept. preferred Word Perfect and had it on our machines, we still had to do the majority of stuff in Office because we had to deal with people outside the dept. It's insanely frustrating let me tell you. I ended up doing most of my work in Office just to save the hassle. The one thing I always used WordPerfect for was labels though, Office royally sucks for creating labels. It also sends unnecessarilly large files to the printer when it comes time to print the labels. I remember trying to print some VCR labels on an old Apple Laserwriter. Each one was a single graphic the size of the label. Couldn't get them to print, after looking at the queue size it turned out the document in the printer queue had a size of over 5MB! (The printer only had 2MB memory onboard.) What's scary is the actual .doc file was quite a bit smaller than 5MB. That's when I got a copy of WP for my work computer, when I checked its print queue size (for the same set of labels, all graphics) it was around 700k.

  • comment... (Score:4, Insightful)

    by freerecords ( 750663 ) <slashdot.freerecords@org> on Tuesday February 10, 2004 @08:55AM (#8236683) Homepage Journal
    "Also, it is easy to find Oracle admins for support."

    And it isn't easy to find Windoze admins?
    • by I Be Hatin' ( 718758 ) on Tuesday February 10, 2004 @08:59AM (#8236722) Journal
      And it isn't easy to find Windoze admins?

      Competent ones?

    • Re:comment... (Score:3, Insightful)

      by jusdisgi ( 617863 )

      And it isn't easy to find Windoze admins?

      No, it's plenty easy to find Windows admins....it's just really tough (read: not possible) to get ahold of a Windows database stack with the performance, reliability, and scalability of Oracle on AIX.

      But of course, the important thing here is that Windows wasn't even one of the stated possibilities; it couldn't even really be considered for this. The choices were Linux (on a big Altix box...probably 20+ procs) or AIX (on a 24-proc), either way with Oracle. They m

  • Linux alert (Score:4, Insightful)

    by Anonymous Coward on Tuesday February 10, 2004 @08:56AM (#8236691)
    They probably want to acquire more machines for Windows. Hence they are advertising their liking for open source stuff so that Steve Ballmer will visit them soon and offer to shave off 90% of the price + free training.
  • by Groote Ka ( 574299 ) on Tuesday February 10, 2004 @08:57AM (#8236698)
    Over the past time, I've noticed more and more news coming from Australia that Australia will comply with US economical requirements, as the US is a very important trade partner for Australia. What if George W. ask Mr. Howard nicely to implement US software in all government applications?

    Fortunately, on the other hand more and more government institutions give Linux a fair chance as well in competing with Microsoft and especially on the cost side, Linux (and other open source) wins! (Community of Munich, Amsterdam is considering it and I bet there are more examples)

    About time, I could really welcome a tax cut. I hate to lose my tax money on Microsoft.

    • by Jaywalk ( 94910 ) on Tuesday February 10, 2004 @09:25AM (#8236937) Homepage
      What if George W. ask Mr. Howard nicely to implement US software in all government applications?
      You mean suck up to Microsoft while angering IBM? Ain't gonna happen. While politicians try to curry favor with special interests, they have to do it without angering other special interests. The last thing George and Company need in an election year is another story that paints him as pandering to a particular company. And a move like that would guarantee that Microsoft's enemies would see that the story got a lot of press time.
  • Product L is free, widely available from a variety of sources who compete purely on technical quality, and designed principally by its own users to be portable, reliable, and as efficient as possible.

    Product W (its primary competitor) is sold at quite a high price, by a single vendor who relies on marketing, market position, and features to sell the product. The product's users have little to say about the evolution of the product and nothing at all to say about its internal design.

    The vendor of product W releases studies which it pays for proving that W is cheaper to own than L. Later, a large field trial proves that product L is, actually cheaper than product W. ... duh.

    Who is kidding who here? There is a very good reason that small businesses with any technical savvy at all jump onto the Linux/OSS bandwagon as soon as they possibly can. It saves money.

    Small note to evangelists: convert people to OpenOffice.org on Windows first.
    • En garde! (Score:5, Interesting)

      by glpierce ( 731733 ) on Tuesday February 10, 2004 @09:10AM (#8236822)
      I believe you quite handily defeat yourself there.

      "Product W [...] is sold [...] by a single vendor who relies on [...] features to sell the product." (emphasis added)

      Features are more important than stability to many people. Rebooting is annoying, but not being able to do certain things is unacceptable. In environments were stability is most important (always-on systems, such as internet, power, and telecom), Linux will do well. In other environments, it won't.

      "Small note to evangelists: convert people to OpenOffice.org on Windows first."

      You assume that OpenOffice is just as good as OfficeXP. For people who don't use any advanced features, this may be true, but not for many others. OpenOffice can never get a foothold in academea while its chart-making is so poor, for example. For individuals, there simply is no need for a different office suite. Why would someone who has a perfectly good copy of MS Office want to switch? People paying licensing fees for multiple machines are far more likely to need the features not found in OO.org than individuals, in my estimation.
      • by heironymouscoward ( 683461 ) <heironymouscowardNO@SPAMyahoo.com> on Tuesday February 10, 2004 @09:26AM (#8236946) Journal
        Features definitely do not equal value despite the propaganda that tries to convince people otherwise.

        The essence of good design is simplicity and value comes from the elimination of unnecessary features, not their addition.

        You would consider a door with fifteen handles and ten ways of opening to be "worth more" than a door that has one handle which works exactly as you expect? Hardly.

        As for OpenOffice.org, it is easily, easily sufficient for 80-90% of all computer users. You can argue with this but the real reason MS Office is popular in academea may have more to do with cheap licenses than anything else.

        Finally, people will switch to OOorg for several reasons. Firstly when the weight of yearly licenses starts to hurt. Secondly, to avoid yet one more cycle of upgrades that break large numbers of existing configurations for little obvious gain. Thirdly, when they are running old versions and do not want to pay once more for new ones. Lastly, and I believe significantly, many people use MS Office with no license at all. OOorg provides them a way to become "legitimate".

        Now, the discussion is not about "why switch", it's about cost.

        In a global market, any business that pays more than it needs to for a service (including software) is at a competitive disadvantage, and will eventually be beaten by leaner competitors.

        Microsoft's offerings costs more, and for the majority of its users, this extra cost simply does not translate into extra value. You cannot debate this observation away. If you work for Microsoft, you would do better to consider how such an unbalanced business model can actually survive. Eventually your customers will be unable to pay for your products, however much they like them. What will you do then?

      • Re:En garde! (Score:5, Insightful)

        by ysachlandil ( 220615 ) on Tuesday February 10, 2004 @09:49AM (#8237122)
        >OpenOffice can never get a foothold in academea
        >while its chart-making is so poor, for example.

        Uhm, OpenOffice can never get a foothold in academia because everybody uses LaTeX and GnuPlot

        Which happens to be an open source product, and existed way before Linux.

        --Blerik
        • If only (Score:4, Interesting)

          by jefu ( 53450 ) on Tuesday February 10, 2004 @10:55AM (#8237977) Homepage Journal
          I much prefer LaTeX and Gnuplot myself. Faster, produces good looking output, handles bibliographies simply and easily and lots of conferences/journals have style definitions so all the papers can look about the same.

          Best of all its EASY to author. (Well, once you've done one anyway.)

          However, I'm finding more and more places that only want stuff in MS Word format. And in my university everything, and I mean everything, is in MS Word format. No other format is allowed. Not PDF, not PS, not even RTF in many cases. And sure as hell no text, sgml/xml/html or TeX. A while back I got a list of people, email, phone numbers etc that the department circulated. Not in csv format which would be the most sensible. Not in XML which would have been flexible and useful. Not in Excel format which could have been useful. In Word format. Completely useless.

          And the CS department teaches computer literacy. Which translates to "Demonstrate that you can use MS Office".

    • by kinnell ( 607819 ) on Tuesday February 10, 2004 @09:43AM (#8237064)
      Initial cost is insignificant compared to administration, support, training, etc. Many companies have a significant investment in windows infrastructure with custom software, experienced administrators, etc for whom switching to OSS would take years to pay off, if it did at all. In short, while the windows TCO claims are laughable, it's not obvious at all that linux saves money.
  • What TCO Refutation? (Score:3, Interesting)

    by 4of12 ( 97621 ) on Tuesday February 10, 2004 @08:59AM (#8236724) Homepage Journal

    The article is mostly a narrative of a large IT shop that is bringing open source into doing different parts of its business, with databases and desktops still living in the proprietary world.

    The guy in charge is no zealot, just evaluating his options and doing what makes sense.

    The bottom line is:

    "Talk to your peers about open source as there is not really a downside," he said. "You can use it without risk and it won't cost you anything other than a bit of time. You'd be mad if you didn't try it."
  • by pirhana ( 577758 ) on Tuesday February 10, 2004 @08:59AM (#8236726)
    It was reported that the latest virus incurred a loss of about 30b dollar globally. At this backdrop, I am just wondering do these consultacny firms like Gartner and all include the cost of fighting virus and the loss incurred by them while calculating the TCO ?

  • by RGautier ( 749908 ) on Tuesday February 10, 2004 @09:00AM (#8236728) Homepage
    Total Cost of Ownership is a marketing buzzword that is supposed to mean 'measurement of how much it costs to maintain'. There are so many variables involved in that definition:
    • Experience of personnel
    • Age of the system and its knowledge base
    • Number of inherent maintenance problems
    • Cost of expertise
    • Severity of maintenance issues
    • Perceived impact of issues
    and so on, and so on...

    Too often, the people making decisions based on marketing numbers like TCO fail to realize just how many issues are involved in these measurements. The buzzword TCO becomes another name for just one of the measurable items (e.g. Number of inherent problems).

    What's needed are top-level executives that weren't churned out by a college and hired because of thier good-old boy connections. CIOs, CTOs and other executives in power need to be from one school, the school of hard knocks, so that they can make INFORMED decisions instead of blindly relying on the marketing fodder that are handed.

    • by salesgeek ( 263995 ) on Tuesday February 10, 2004 @10:32AM (#8237671) Homepage
      Total Cost of Ownership is a marketing buzzword that is supposed to mean 'measurement of how much it costs to maintain'. There are so many variables involved in that definition:

      Having sold software and hardware for literally decades using TCO, I can tell you conclusively that it's worse than you think. TCO is MUCH MORE SWEEPING and includes:

      * Cost of Acquisition (hard)
      * Cost of Installation (soft)
      * Cost of maintenance (soft)
      * Cost of downtime (soft)
      * Interest costs from loans (hard)
      * Cost of consumables (soft)
      * Utility costs (electric) (soft)
      * Cost of anticipated moves, adds changes (soft)
      * Cost of anticipated upgrades (soft)
      * Cost of disposal (soft)

      Most of which are highly subjective soft costs. TCO is basically useless unless it's your accountant telling you what your departmental expenses related to ____ are. If you here it from a sales person or marketing type, it is most likely bs. ROI is even worse and TCO comparisons are the worst of all. If you want reality have your CFO or controller do a ROAE (Return on Assets Employed) study.
  • by rchf ( 173235 ) on Tuesday February 10, 2004 @09:02AM (#8236742)
    If you really want to run MS Office on Linux apparently CodeWeavers has polished up a version of WINE to run MS Office with great stability (http://www.codeweavers.com [codeweavers.com]). There is a review here (http://www.desktoplinux.com/articles/AT6509081484 .html [desktoplinux.com]).

    Useful quote from the review '...it's now so easy (and reliable) to use Word, PowerPoint, and Excel for reading doc, ppt, and xls files, that I'm beginning to fear that those programs -- which I was getting so good at doing without - - might no longer be relegated to the status of "options of last resort".'

    Breaking the MS Office to Windows OS tie-in will seriously undermine the MS monopoly.

  • TCO... (Score:5, Insightful)

    by ValourX ( 677178 ) on Tuesday February 10, 2004 @09:04AM (#8236769) Homepage

    After reading several TCO reports and even writing one myself, I've come to the conclusion that TCO is not something that one can make a sweeping generalization about.

    Cost is one thing and convenience and time are another thing. Windows costs more than GNU/Linux is most cases, but no doubt someone somewhere can twist the numbers to make it look otherwise. Windows is less secure than GNU/Linux, but again -- someone, somewhere will come up with bullshit numbers or statistics or outright lies (Steve Ballmer!) to "prove" differently.

    Companies (and home users) should choose to leave Windows because of its licensing, first and foremost. The MS EULA basically says, "we own you" and people should take issue with that. If we all followed every license to the letter of the law, very few people would be using proprietary software -- especially Windows.

    Everyone has their own take on TCO and TBO (Total Benefit of Ownership) and anyone can make either "side" look like it "wins." Licensing costs and rights are undeniable though; that's one area that is not up for debate. What is the hidden cost of being tied down by fascist licensing? It costs you your freedom and subjects you to software audits. Violation of the EULA is US$200,000 and up to five years in jail...

    -Jem
    • Re:TCO... (Score:5, Funny)

      by dtperik ( 695891 ) on Tuesday February 10, 2004 @09:54AM (#8237190) Homepage
      I think I know why Microsoft keeps coming up with these "TCO" studies showing Microsoft costs less to own.... YOU DON'T OWN IT!! As you said They own you

      I'd like to see a "TCBO" study - Total Cost of Being Owned. I imagine the cost goes up with each virus... because you're owned by the virus writers then to

      - Dan
    • by gosand ( 234100 ) on Tuesday February 10, 2004 @09:58AM (#8237248)
      Companies (and home users) should choose to leave Windows because of its licensing, first and foremost. The MS EULA basically says, "we own you" and people should take issue with that. If we all followed every license to the letter of the law, very few people would be using proprietary software -- especially Windows. ... ...What is the hidden cost of being tied down by fascist licensing? It costs you your freedom and subjects you to software audits. Violation of the EULA is US$200,000 and up to five years in jail...

      OK, I feel this way too sometimes. But I have to look at it realistically too. Businesses - yeah, they have to consider TCO and licensing terms. Home users? No consideration whatsoever. I understand that *technically* Microsoft could audit everyone for license compliance, but it is not feasable that they would do so. Licensing of Windows sucks, if you care about it at all. Ask any home user of Windows what their major beef with it is, and I'll bet nobody says anything about Freedom. Hell, most people don't even like computers, let alone have a philosophy regarding them. That is why Microsoft has such a huge marketshare - they cater to the lowest common denominator. Not that the LCD is bad, just that the majority of people aren't tech-heads. People don't get it, nor do they WANT to get it. They don't care. Virus hits, they can't do email for a few days, they get over it. As Homer would shrug and say "Hmm, whadaya gonna do?"

      If there is any kind of "Linux Revolution" it won't start in the U.S. All of a sudden, U.S. companies will look around and realize that the rest of the world has embraced this "new" technology and we'll have to play catch-up. Fine by me, maybe then I can get a job doing something I like - but I feel sorry for all the MCSEs. ..... Nah. :-)
  • by blorg ( 726186 ) on Tuesday February 10, 2004 @09:06AM (#8236778)
    In fairness, they are migrating from UNIX. In such a situation, I'm not surprised that Linux is a better fit for them.

    The truth is, what is better for you will depend on your situation, existing applications, existing in-house skills, etc. I don't believe Microsoft's funded propaganda, but there can be situations in which Windows is an appropriate choice. Look at what you are running and then make a decision. In this case it is obviously Linux.
    • by Otter ( 3800 ) on Tuesday February 10, 2004 @09:24AM (#8236922) Journal
      With 50 +1 comments up already, I'm glad to see somebody else has bothered to read the article. Admittedly, it's a little incoherent and references to Windows periodically float through it, but on the whole it's about the replacement of a stew of commercial Unixes (Tru64, AIX, Solaris) with Linux.

      One of the "Halloween documents" dealt with this -- the MS marketing people were struggling to keep up with the flood of "____ Switching From Windows To Linux!" driven primarily by the inability of Slashdot editors and other Linux media figures to read.

  • Best quote (Score:5, Insightful)

    by Noryungi ( 70322 ) on Tuesday February 10, 2004 @09:10AM (#8236825) Homepage Journal
    Best quote from the article (at least for me):

    I wouldn't have a job if there was two minutes of downtime and I wouldn't trust Windows for that.

    There you have it, in a nutshell... :-)
  • by SmallFurryCreature ( 593017 ) on Tuesday February 10, 2004 @09:11AM (#8236828) Journal
    Alright so I am an idiot but where is the case study? All I see is a very short interview with a man in charge of the IT department where they already have a large amount of unix knowledge choosing to go with the new kid in the unix camp rather then going with windows.

    This is in fact what MS is saying. That if your company does not have significant unix skills but instead is windows based then switching to linux will be more expensive. Sure they mess around with it but that claim is pretty valid. It is always more expensive in the short term, and tco is short term roi would be long term, to switch.

    So yes he does say the lack of MS Office is keeping the linux desktop down. True or not this is hardly likely to ever change. Hell MS is even backing down on MS office of the apple.

    Nice headline, pity it doesn't seem related to the story.

    To those impatient to see when Linux will overthrow MS windows look back at history and ask how long it took MS to go from nobody to somebody. There was a time when owning a DOS machine was alternative and weird when everybody had an amiga on wich everything just worked. With PICTURES!!!!!

    • by Kircle ( 564389 ) on Tuesday February 10, 2004 @09:52AM (#8237169)
      To those impatient to see when Linux will overthrow MS windows look back at history and ask how long it took MS to go from nobody to somebody. There was a time when owning a DOS machine was alternative and weird when everybody had an amiga on wich everything just worked. With PICTURES!!!!!

      MS-DOS was release at around 1981, and 15 years later they had a monopoly with Windows 95. Linux is already about 10 years old. Should we expect great things from Linux in 5 years? I believe that is a reasonable expectation.
  • by NixLuver ( 693391 ) <stwhite@kch[ ]tic.com ['ere' in gap]> on Tuesday February 10, 2004 @09:21AM (#8236895) Homepage Journal
    Having been in the IT space for some time, administering both NT/2k/XP based networks and *Nix networks, this comes as no great shock to me. FUD from Redmond notwithstanding, *nix is a win for server applications, hands down.

    'Objective Studies' aside, there is little comparison in performance, ease of maintenance, etc. The answer I've begun giving the Windows Admins here at work (who are fighting for server installs - a losing battle in this age of dropping budgets and 'increased efficiencies') is this: Go and administer an enterprise level *nix network for five years, then come back to me and we'll compare notes. (Yes, I did my time as an MS Admin, MCSE+I and all that crap, back when NT was going to save the world)

    IMHO, the only reason M$ still has any of the server space at all is 'time to market' considerations, and the overall lower level of expertise. Back when I was a Windows admin, I used to say: "The biggest problem with Windows is that Microsoft designed it so that any idiot could set it up - and most of them do."

    Any given network is only as stable/secure as its administrator, it's true, but remember that the ideal case stability of the platform represents a hard limit, no matter how competent the admin. Anybody wanna bet their job on 5 9s from NT?

  • by servicepack158 ( 678320 ) on Tuesday February 10, 2004 @09:25AM (#8236934) Homepage
    How much is it costing when M$ releases a patch for IE (last week) and it erases all of your IE passwords? Imagine the call centers and helpdesks getting slammed for password resets because people don't know what their account info is.
  • by latroM ( 652152 ) on Tuesday February 10, 2004 @09:30AM (#8236976) Homepage Journal
    >...open source and commercial software work in peace together.

    Commercial doesn't always mean non-free. MySQL and RedHat are both companies which produce commercial software which is open source/free software.
  • Yawn.... (Score:5, Insightful)

    by Hangtime ( 19526 ) on Tuesday February 10, 2004 @09:43AM (#8237062) Homepage
    Peters, Country Energy's information systems manager, wanted to leverage the large amount of inhouse Unix skills within the IT department by choosing Linux as the operating system platform for front end applications.

    Of course it's going to be cheaper to run Linux in their environment; they have a large in-house staff that already knows Unix. This is not rocket science and I myself would tell them to go the Linux route. However, if your a Windows-only shop like our little cranny of the world then moving to Linux doesn't make a lot of sense because their is no internal knowledge base. Moral of the story: Use what's best for you because if you don't have the resources then the alternative most times will be more expensive.
  • One more case study (Score:5, Interesting)

    by flyingace ( 162593 ) on Tuesday February 10, 2004 @10:00AM (#8237286) Journal
    The first job that I worked for, in India, back in 1997-98, was a big M$ shop. We worked on C/C++/Win32SDK/VC++/MFC/COM. I used to be treated as the villain around the office, because I was the only Linux evangelist. I had to sneak in one 486 and run a seperate domain for the few linux lovers there.

    Last week I had a chance to run into my previous project manager, and he was telling me that they went completely Linux. The organisation grew from a group of 40 programmers to 250 dudes. The only reason for this is, with the recent M$ licensing policy it was impossible to buy so many licenses. Now the whole organization is running RH 9.x and they use it to monitor home security systems and medical automation.

    So please dont give us bull about TCO M$!!!

  • hear hear (Score:5, Interesting)

    by zpok ( 604055 ) on Tuesday February 10, 2004 @10:54AM (#8237968) Homepage
    I'm glad someone acknowledges two facts in one statement: Office is an important application and Office keeps people on their platform.

    If this is not acknowledged, it can't be properly addressed. Next time you say "it's just marketing" or whatever other BS on Office's success, realize you're not doing yourself and your favorite alternative Office program a favour.

    Allow me to rant a bit on what's needed to get people (companies) to replace Windows and Office...

    The big challenge is that apart from having to be every bit as good as Office, the working environment should also be better.

    I think with KOffice and OpenOffice, Linux has two excellent candidates, KOffice for the more simplestupid crowd (me and most people although most won't admit it) and OpenOffice for the "power user". For obvious reasons though, they should be 100% interoperateble. Even if features are not fully supported, they should not result in document hell.

    Right now, in a lot of environments you can't do away with MSOffice. Find out why (without resorting to arrogant BS) and fix it. Sometimes it's easy: a few people are seriously into Powerpoint, and the company distributes them to others. Well, that's enough reason not to switch.

    But also, apart from having the clip art, dictionaries, etc etc etc all that stuff, there might be a lot of things that arguably are outside the scope of the software, but need to be looked into in order to fulfill the full productivity cycle people are running now with MSOffice.

    Their Office runs on their OS and they don't really differentiate. So if you can map the whole experience and make that good, only then you can claim to be able to replace the desktop.

    The same goes for the Gimp btw. If you already *have* Photoshop, there is not ONE single reason to go to Gimp.

    Disclaimer: This mail not to make things seem easy or to in any way berate Linux developers (bless you) but in response to the many derogative remarks here on MSOffice.
    Comparison: SCO is not being beaten up and undressed by "Fuck You" comments but by a bunch of highly skilled lawyers - and appropriately the Groklaw crowd.
  • by Anonymous Coward on Tuesday February 10, 2004 @11:48AM (#8238768)
    I read through most of the comments and to be honest it sounds like most people came here to unload a spleen on Office. Did anyone actually read the article?

    I did, and I find it amazing /. says the company refutes Windows TCO claims with a throwaway line or two. To whit:

    "The PeopleSoft back end is moving to the AIX system and we would move the Windows front end to Linux if the application gave us the option," Peters said. "We have no interest in staying on Windows for those types of applications as there are just down sides. In our organisation Windows is not a threat as we get to see both sides and Windows is not cheaper at all."

    My reading of the article is that large Australian energy company focused on UNIX / Linux / Sun / AIX technologies that happens to have some Windows boxes has come to the conclusion that if they were in a position to centralize even further (by ditching Windows) it wouldn't cost them any more money.

    B F D

    This is news?
  • by Alan ( 347 ) <arcterexNO@SPAMufies.org> on Tuesday February 10, 2004 @11:56AM (#8238912) Homepage
    I was expecting something with more hard numbers. The MS TCO site is full of pretty graphs and charts showing how MS software is cheaper in the long run than "free" software. This article had none of that.

    What I'd like to see is a linux biased company come out with a similar "get the real truth .com" site which has case studies that show linux is cheaper in the long run than Windows based solutions.
  • by azpcox ( 88971 ) <azpcoxNO@SPAMyahoo.com> on Tuesday February 10, 2004 @01:58PM (#8240384)
    From the article "I wouldn't have a job if there was two minutes of downtime and I wouldn't trust Windows for that" pretty much sums it up.

    Why don't we look at what an outage would cost, the expenses necessary to create a redundant infrastructure to minimize those potential outages, and then compare costs.

    I wouldn't have my job either if I didn't plan for network failures and the recovery mechanisms in place. Although cost is a factor, uptime and reliability are much more important.

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