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Bug Graphics Intel Ubuntu IT Linux

Stubborn Intel Graphics Bug Haunts Ubuntu 12.04 320

jones_supa writes "The current long-term support version of Ubuntu (12.04) has been experiencing a remarkably tough-to-crack and widely affecting bug related to laptops using an Intel graphics solution. When the lid is closed, every now and then the desktop freezes and only the mouse cursor can be moved. Compiz is usually found hung in the process, switching to a VT afterwards works. The Freedesktop guys are also informed. Have Slashdotters been bitten by this bug and possibly could offer some detective work to help the OSS community find and apply the correct fix?"
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Stubborn Intel Graphics Bug Haunts Ubuntu 12.04

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  • by jellomizer ( 103300 ) on Thursday September 20, 2012 @09:24AM (#41398093)

    I have been reporting that problem for a while, but they just assume that I am an idiot who just doesn't know how to use a computer.

    • by Funk_dat69 ( 215898 ) on Thursday September 20, 2012 @09:28AM (#41398141)

      Yeah, this issue has been around long before 12.04. Glad its getting some attention. My workaround was to switch to a different distro. :)

      • by riondluz ( 726831 ) on Thursday September 20, 2012 @09:59AM (#41398605) Homepage

        Tho I prefer E17 to compiz I have CCM running on a toshiba that had this problem. The only fix (for me) that i found is to enable screen-locking.

        It brings up the login dialog and restores the desktop

      • by Lumpy ( 12016 ) on Thursday September 20, 2012 @10:03AM (#41398667) Homepage

        Exactly. my whole family abandonded Ubuntu when they did the Unity thing. Happy putting along on Fedora now.

        • You didn't really need to switch to Fedora over that. What I did when Unity got on my nerves was sudo apt-get install xubuntu-desktop
          • by Immerman ( 2627577 ) on Thursday September 20, 2012 @12:02PM (#41400539)

            Sure, you could - but why switch to a somewhat under-powered and less-well-supported community branch distro when you could switch to a completely different distro whose direction is more in keeping with your own desires? It's called voting with your feet.

            Ubuntu really only has two things going for it - a nice user friendly interface, and a large friendly community that's nice for beginners. If you no longer feel you can have (1) without switching to a branch that will cost you a fair slice of (2), then why stick around at all? Especially if you're no longer a beginner.

            • I guess part of the difference is the philosophy behind the inclusion criteria. Unlike Debian legal, Fedora legal has made the decision to exclude console emulators on grounds that the non-infringing uses (namely to run homebrew applications) are not substantial enough to overcome the risk of a lawsuit from Nintendo.
            • by Patch86 ( 1465427 ) on Thursday September 20, 2012 @12:42PM (#41401123)

              sudo apt-get install kubuntu-desktop
              sudo apt-get install gnome-shell

              Or if you fancy something different:
              sudo add-apt-repository "deb http://packages.mate-desktop.org/repo/ubuntu [mate-desktop.org] precise main"
              sudo apt-get install mate-desktop-environment

              Or...
              sudo add-apt-repository ppa:gwendal-lebihan-dev/cinnamon-stable
              sudo apt-get install cinnamon

              Honestly, it's not like you didn't have plenty of options besides "nuke it from orbit". The Kubuntu and Xubuntu communities in particular are pretty large and friendly.

              Not that I'm saying you shouldn't vote with your feet if you feel strongly, and there's certainly nothing wrong with Fedora. But seriously, with the work involved in switching "your whole family" to a new OS, I might have considered something less extreme for the sake of a desktop environment.

      • by JOrgePeixoto ( 853808 ) on Thursday September 20, 2012 @10:09AM (#41398737) Journal

        Yeah, this issue has been around long before 12.04. Glad its getting some attention.

        My Core i3 laptop didn't have this problem before 12.04. It appeared with 12.04.

      • by cpricejones ( 950353 ) on Thursday September 20, 2012 @10:36AM (#41399101)
        My workaround was to go back to 11.10 :\
        • by virtualXTC ( 609488 ) on Thursday September 20, 2012 @11:30AM (#41399983) Homepage
          I tried that; but my wireless-N drivers don't work on anything less than 12.04; so I'm F-ed either way. Given the choice between patchy (and almost useless) wireless and patchy suspend, I'll choose the suspend issue, since really I'd rather fully shutdown to conserve battery anyway. It's good to hear that things are fine on other distros; I'll happily go back to OpenSUSE.
        • by Circuit Breaker ( 114482 ) on Thursday September 20, 2012 @12:04PM (#41400561)

          I have the same lock up problem here with 10.10. It's actually worse - it usually happens when lid is closed, but randomly (with much, much lower priority) can happen at any time.

    • by muszek ( 882567 ) on Thursday September 20, 2012 @09:31AM (#41398189) Homepage

      I have been reporting that problem for a while, but they just assume that I am an idiot who just doesn't know how to use a computer.

      Have you tried turning it off and on again?

    • by Anonymous Coward on Thursday September 20, 2012 @09:36AM (#41398255)

      but they just assume that I am an idiot who just doesn't know how to use a computer.

      And this is why Linux will never be more than just an "alternative" desktop OS. Because its user base is always assumed to just KNOW how everything works, and if you pose a question that some neckbeard thinks is "stupid", he'll let you know it, and you'll be the focal point of mockery and derision. Linux needs to stop being that exclusive club for the cool kids and know-it-alls and start being a more user-oriented (rather than developer-oriented) community.

      The Linux community needs a drastic culture-change before it's ready to compete on any meaningful level with Windows and OS X.

      Oh, and I WILL be modded down for this, and it WILL validate my point even more.

    • by whistlingtony ( 691548 ) on Thursday September 20, 2012 @09:42AM (#41398333)
      ditto... bug report submitted, nothing done on it. grumble!
    • by Joce640k ( 829181 ) on Thursday September 20, 2012 @10:08AM (#41398707) Homepage

      I have been reporting that problem for a while, but they just assume that I am an idiot who just doesn't know how to use a computer.

      Aren't they XKCD/806 compliant?

    • by Kelerei ( 2619511 ) on Thursday September 20, 2012 @10:18AM (#41398879) Homepage

      I have been reporting that problem for a while, but they just assume that I am an idiot who just doesn't know how to use a computer.

      I'm guessing that, in their eyes, you didn't ask your question in the proper form [catb.org].

      (I don't necessarily agree with all of ESR's points myself, but his essay is kind of like a creed that the OSS Folks That Matter religiously follow -- so, like it or not, you have to follow it too.)

    • by seandiggity ( 992657 ) on Thursday September 20, 2012 @11:38AM (#41400105) Homepage

      I have been reporting that problem for a while, but they just assume that I am an idiot who just doesn't know how to use a computer.

      My fix is switching to the 3.4 kernel on the Eee PCs at work, and the Intel graphics problems go away. Needless to say, switching to a bleeding-edge kernel can break things, so be cautious.

  • by Urban Garlic ( 447282 ) on Thursday September 20, 2012 @09:31AM (#41398191)

    I have this issue on my Dell mini netbook, it's one of the older ones that actually shipped with Ubuntu back in early 2010.

    The problem seemed to gradually get worse for a while, and at one point the graphical start-up screen stopped working, and the thing just booted in text mode. The most egregious symptoms went away with the most recent kernel update, but it's hard to tell if the hang-on-wake problem is actually fixed, because it was intermittent anyways.

  • by CajunArson ( 465943 ) on Thursday September 20, 2012 @09:32AM (#41398205) Journal

    How about this one:
        KDE 4 has issues with displaying changes made to files in Dolphin. Sometimes the changes show up fine, other times they don't and you have to refresh manually.

    Oh and... "Ubuntu" because that magic word has to be inserted for Slashdots "editors" (and I use the term loosely) to care.

    There! Now give me a front-page story!

  • by ilsaloving ( 1534307 ) on Thursday September 20, 2012 @09:35AM (#41398241)
    And this is why I use a Mac. I don't have to worry about any of that unreliable unix-y stuff and shoddy quality from Intel!
  • by wbr1 ( 2538558 ) on Thursday September 20, 2012 @09:41AM (#41398317)
    I was under the impression that the ubuntu community had their own channels (forums, lists, etc) for this sort of thing. Are we now the help desk for a linux distribution?
    Now if ubuntu had been found to have hidden bestiality videos embedded in it somewhere, that would be news.
    Come to think of it, maybe that's what the version names are about. I need to find the hidden porn involving a Hoary Hedgehog or a Precise Pangolin!
  • by jimwelch ( 309748 ) <jimwelchok&gmail,com> on Thursday September 20, 2012 @09:41AM (#41398327) Homepage Journal
    Me Too, HP DV6
  • by Concern ( 819622 ) on Thursday September 20, 2012 @09:43AM (#41398353) Journal

    It's an awful problem.

    LTS release that can't reliably suspend (which means, it can't suspend) on Lenovo Thinkpads...

    Ubuntu fixes this rapidly, in-stream or they cease to be credible.

    Thank you Slashdot, for bringing attention to this.

    • by Anonymous Coward on Thursday September 20, 2012 @10:12AM (#41398789)

      My experience has been it's something aggravated by dbus, as turning off zeitgeist almost totally eliminates the problem.
      Note: I am not using unity, although again, unity aggravates the issue(s).
      Using something like collectd causes an increase in the issue appearing, but at a way lower rate than zeitgeist.
      e.g. collectd causes the problem to appear about once a week, vs 2-3 times a day with zeitgeist.
      fox/plugin-container /usr/lib/flashplugin-installer/libflashplayer.so -greomni /usr/lib/firefox/omni.ja also seems to
      frequently aggravate the issue in question.
      I sorta suspect it's something related to kernel polling/caching and resources limits, as changing user limits and/or changing
      the shell associated with a uid in /etc/password (e.g. /bin/sh to /bin/nologin or /bin/false) alters the frequency at which
      the problem appears. Altering cache sizes sometimes delays the issue. Flushing caches almost always fixes the issue (assuming
      one can switch windows before the issue "freezes" things).
      Giiven the size of the file cache (4GB) , it might just be due to the time required to flush the cache.
      It is as if there's an exclusive lock/resource roadblock for which either dbus can use, collectd can use, or omni.ja can use,
      but having more than one going at the same time will result in the issues discussed.
      Note, the kernel is a standard, stock ubuntu kernel build.

  • by Rik Sweeney ( 471717 ) on Thursday September 20, 2012 @10:00AM (#41398609) Homepage

    I get this problem on my Dell ATI laptop. If I close the lid, then the screen will go black and become completely unresponsive. I have to power cycle to get it back.

    What's most annoying is that I cannot click shutdown and close the lid. If I do that then it will lock up during the shutdown process and remain on until a few hours later when I notice. Granted, it only takes a few seconds to shutdown, but it's incredibly annoying to have to babysit.

  • by Theril ( 606664 ) on Thursday September 20, 2012 @10:05AM (#41398673)

    My view is that this is only an individual symptom of a larger scale problem. It seems that there are a lot of old, verified, almost showstopper bugs that just get ignored. I'm too busy/lazy to hunt the links at this point, but for example GNOME3 has probably from the beginning had a bug that it gets very sluggish after a few days, at least on some GPU's/drivers, the kernel's trashing behavior in out-of-memory situations is horrible, the audio stack is a horrible mess etc.

    It's probably a wider problem of QA, that may be very difficult to solve. At least as a programmer I'm first to admit that I don't want to use my spare time fixing bugs. Debian's almost draconian policies seem to do quite well in terms of stability, but the desktop often lags behind (this may be unavoidable) and the desktop doesn't seem to be a very high priority for them.

    PS. This post in no way suggests that things are better, or aren't a lot worse, in Windows-world and OS X with the controlled hardware platform is a very different situation. Maybe I should check if the grass is really greener in the BSD-side.

    • by dargaud ( 518470 ) <slashdot2NO@SPAMgdargaud.net> on Thursday September 20, 2012 @11:05AM (#41399559) Homepage

      It seems that there are a lot of old, verified, almost showstopper bugs that just get ignored.It seems that there are a lot of old, verified, almost showstopper bugs that just get ignored.

      Well, sometimes it takes a while. For the last few years Firefox in Ubuntu would grow in memory and then challenge the machine to a marathon in molasses. With 3 windows of 30 tabs and quite a bit of Web 2.0 browsing, it would start after only a few hours of use with 8 gigs of RAM. A few weeks ago they implemented a new memory retrieval process for plugins. Now it works like a charm. Took a few years though.

  • by Bill Dimm ( 463823 ) on Thursday September 20, 2012 @10:17AM (#41398857) Homepage

    I saw similar behavior the other day under different circumstances with a much older version of Linux. OpenSUSE 10.2, had a YouTube video playing and plugged in a Logitech USB headset (which I've never done before). Mouse pointer would move, but windows would not respond. Would not respond to key presses. Could not ssh into the computer. May be a different trigger for the same weird state.

  • by Zamphatta ( 1760346 ) on Thursday September 20, 2012 @10:21AM (#41398917) Homepage
    Have had Ubuntu 12.04 on my Acer laptop since late April, and I haven't come across this bug once yet. Altho, I never close my laptop without suspending it first, so maybe that's an easy workaround for anyone who's affected.
    • by scharkalvin ( 72228 ) on Thursday September 20, 2012 @10:46AM (#41399255) Homepage

      I'm using Linux Mint 13 KDE on a thinkpad R60. I too don't just close the lid, I use the "FN" key plus the blue moon key to suspend. I then have to use the power button and enter my password to restart the machine. I'm not surt that my older thinkpad is affected by this bug, or if the bug is even present in KDE. I have also not seen anything in this thread as to if this is a 32 or a 64 bit (or both) issue. BTW I have a newer thinkpad R400 on order and will be putting Mint 13 KDE 64 bit on it. We'll see.......

  • by Psyborgue ( 699890 ) on Thursday September 20, 2012 @10:38AM (#41399143) Homepage Journal
    On an Acer Aspire 5313. I've been dealing with it simply by doing as the summary suggests: switching to VT and restarting lighttdm. I'd be happy to help any way I can. The problem doesn't seem to happen every time it suspends, but it happens enough to be annoying. Mostly I just use that laptop for browsing the web so it's no big deal, but I can see it being a major issue if somebody was, for example, working on an important document and hadn't saved.
  • by katarn ( 110199 ) on Thursday September 20, 2012 @10:53AM (#41399341)
    Even though the machine was new from a Ubuntu mfg, it randomly hangs. In this case there is no console available and the machine isnt pingable. Happens with the lid open or closed. Sometimea happens a few times a day, Sometimes happens after 3 days. It waa a major purchase for him as well; it cost half what he makes in a month. Now I dont know if I gave him good advice or not. Of course I've heard horror stories about major mfgs as well (yes even Macs) so it happens to all of them.
  • by glebovitz ( 202712 ) on Thursday September 20, 2012 @11:27AM (#41399923) Journal

    I am not convinced that this is just a linux problem. I have a laptop with a Intel HD Graphics adapter (8086:01116) running Window 7 pro, that experiences similar behavior when coming out of suspend. Some times the screen freezes and the mouse moves, other times the mouse freezes but the screen continues to update (for instance alt-tab navigates windows that still respond to the keyboard).

    .

  • by rokj ( 933990 ) on Thursday September 20, 2012 @12:22PM (#41400807)
    I have Intel integrated graphics and I had similar problems, but following line into grub.conf at the end of kernel line fixed it: pcie_aspm=force i915.i915_enable_rc6=1 i915.lvds_downclock=1 i915.i915_enable_fbc=1

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