Big Retailers Timid About Selling Linux Boxen 412
RollWaves75 writes "Jay Lyman reports in IT Manager's Journal that major Linux retailers like Wal-Mart, CompUSA, Fry's and Best Buy are being timid and waiting to see how a small, Midwest-based chain called Micro Center fares in selling Linux software. Turns out that Micro Center not only is out-selling Wal-Mart in Linux systems, it is taking the bold step to have Linux-knowledgeable clerks and trained sales support for customers like you and me." From the article: "[Kevin Carmony] described three levels of mainstream retail Linux: Wal-Mart, which provides no sales support, only offering its Linux machines online; Fry's, where Linux is viewed as a loss leader on the ultra low end; and Micro Center, which is only carrying Linspire Linux at this point, but is behind Linspire's in-store training for reps, Micro Center Marketing Communications Manager Ed Lukens told ITMJ in an email. He said the chain, which is selling boxed and pre-installed Linspire 5.0 desktops and notebooks, will promote the Linux systems with offers through its direct mail pieces."
Excellent news (Score:5, Interesting)
I think it's time to give my local Micro Center store a visit.
Re:Excellent news (Score:4, Informative)
I'll have to take a peek at those Linspire notebooks...though, if I got one, I'd probably rather install Debian on it.
Re:Excellent news (Score:2)
D
Re:Excellent news (Score:2)
Why did they go with THAT distro?
And, yes, they do use Debian as a base. They charge for Click-n-Run, which is basically just apt-get connected to their repositories.
Re:Excellent news (Score:5, Funny)
But then again, the people in the Apple section were always a little snobbier than the rest. I can't wait to see their Linux associates...
Re:Excellent news (Score:4, Funny)
I only speak from experience, cause that's the response I get when I need linux help.
Re:Excellent news (Score:3)
If that's their only answer, then no. However, I'm operating under the asumption that they do help people, and just find your question to be too frequently asked, too simple, etc.
I don't know what kind of teachers you had, but every teacher I've ever had DO tell you to go read a c
Re:Excellent news (Score:2)
Re:Excellent news (Score:2)
It might be relevant to note that at one time the Houston Linux User Group [hlug.org] held their meetings at Microcenter. I think they are currently at the nearby HAL-PC building. I wonder if they had anything to do with this..
-metric
Re:Excellent news (Score:2)
Agreed (Score:2)
Re:Agreed (Score:2)
But what are they really exposing? (Score:4, Insightful)
Linux power users probably won't be interested unless they only want the hardware. So that just leaves the in-the-middle folks looking for a cheap computer. Heck I'll bet half of them will just install a pirated Windows copy on it.
One can only hope... (Score:2, Interesting)
What's need is an HP/Dell (sic) quality _consumer_ machine with a top of the line distro, including support, pre-installed on it, at a decent price. I don't mean to sound condescending, but I'm not talking ab
He he ..... (Score:5, Funny)
Re:He he ..... (Score:5, Funny)
Boxen \Box"en\ (b[o^]ks"'n), a.
Made of boxwood; pertaining to, or resembling, the box
({Buxus}). [R.]
[1913 Webster]
Clearly the big name stores aren't eager to offer an OS with low market share on luxury wooden computers that already have such a tiny market appeal.
Re:He he ..... (Score:2)
Yes, it is the plural in common usage of box as a class, when refering to the type of computers which are classically placed inside rectangular (either stand-alone or rack-mounted) cases. Confusion arises because "boxes" is also used, but "boxen" is definitely used more often in my experience.
This usage stems from the 70s and 80s era usage of the plural "Vaxen" to refer to a class of computers which were based on Digital Equipment Corporation's VAX processor.
English
Re:He he ..... (Score:5, Interesting)
I worked with Vaxen in the '80s. We also used terms like "time to rebootski," "cay-byools" for "cables," and "pooter" for "computer." We also quoted Monty Python, named our Vaxen after computers in William Gibson novels, argued over why Chekov never got his own ship, and giggled a lot. We were Geeks.
But we never presumed that if we were somehow persistent in our dweebishness that some of our geek-isms would be adopted in the English language proper. What is it with you 'virii' and 'cracker' and 'boxen' bozos that you seek such vindication from the mundanes? What, did the tech boom of the '90s so over-inflate your feelings of self-worth that you think you can wave some magic screwdriver and move language in any direction other than that which majority of people, the media, and academe doesn't want it to move?
English is a living language. Cope.
Right, And the Oxford English Dictionary (not... not... 'jargonfile' or 'wikipedia' or some other self-serving "hey, kids, let's put on a reference work! Gosh, I know, we can use the Web!!" recent invention) has its finger on the pulse of that living language. When the OED recognizes 'boxen' as meaning 'more than one box,' I'll deal with it, but in the long, long meantime, I'm suggesting it's you be the one doing the 'coping.'
You mean (Score:5, Funny)
-Jesse
I hope their marketing is better (Score:4, Funny)
I can't think calling them "boxen" helps.
Hey Mister! You wanna buy some Linux boxen?
Get away from me you freak!
Re:I hope their marketing is better (Score:3, Funny)
That's Linspire Boxen to you
-Jesse
Re:I hope their marketing is better (Score:2)
Windows (Score:2, Informative)
Wal-mart has been selling Linux boxes for years though, so why is this news? [theregister.co.uk]
Re:Windows (Score:2)
Re:Windows (Score:3, Informative)
They hide it well... so no wonder sales are low... the cheapest one on the front page of their computers section has XP Home Edition on it...
the boxes with Linux are to be found as a sub page of the "Specialised PCs" page.
As they also have bare boxes available in the specialised section, I'd get one of them... as I wouldn't want to waste the extra $40 for the Xandros version or the extra $5
Re:Windows (Score:2)
Re:Windows (Score:3, Funny)
In case anyone was wondering, that's the sister store to Best Buy.
Linux-Knowledgeable Clerks? (Score:5, Funny)
When is the last time you met a Knowledgeable Clerk in any retail store?
No, Klerk! (Score:2)
That would be a Knowledgeable Klerk.
Re:Linux-Knowledgeable Clerks? (Score:2)
Re:Linux-Knowledgeable Clerks? (Score:5, Funny)
-- Random Fry's floor sales rep
Re:Linux-Knowledgeable Clerks? (Score:5, Funny)
Re:Linux-Knowledgeable Clerks? (Score:4, Funny)
Fry's guy: We have a lot of Centrino.
Me: I don't care about the wireless chipset, I just care about the processor.
(So we look at the laptop selection. Some are Centrino bundles. I find a machine that uses a P-M w/o "Centrino".)
Me: This one.
Fry's: It doesn't have Centrino.
Me: I only care about the chip.
Fry's: I think you want this one. (It's $500 more).
Me: What's the difference between a P-M and Centrino?
Fry's: They're the same.
Me: Slams head into table.
This is in working on finding a laptop suitable for my sister. Eventually I retreat.
Re:Linux-Knowledgeable Clerks? (Score:2)
The second point I agree with. In fact, I asked her to *only* look at computers with more than 512 MB. But aside from that it's hard to not grab these idiots and punch them in the face when they ignore other fa
Re:Linux-Knowledgeable Clerks? (Score:2)
Although my "I don't work here" shirt helps a little at Best Buy.
Re:Linux-Knowledgeable Clerks? (Score:2, Informative)
Re:Linux-Knowledgeable Clerks? (Score:3, Interesting)
I've actually met a few knowledgeable salespeople at Fry's, although they vary wildly. I understand pay is horrible.
When at Fry's, it's a good bet that your fellow customers will be knowledgeable. Feel free to ask stray customers questions if your salesperson doesn't know. And that's why the Fry's formula works, even for Linux - people who want Linux buy it.
I wanted a cheap Linux box in the middle of last year, and
Re:Linux-Knowledgeable Clerks? (Score:3, Insightful)
How many times do I hear criticism of Apple as a boutique brand that charges too much for their stuff? In part, they charge too much because they provide better help and support, at least in their retail stores. That costs the big bucks.
When you buy at Fry's, you're buying in part because they have good prices. They're cheaper than the Apple stores because they offer worse service.
I'd say most people make this kind of knowing tradeoff, or we'd still have old-style co
Re:Linux-Knowledgeable Clerks? (Score:2, Insightful)
I worked in PC Sales for a year to help fund my degree. I've also been a butcher, a fishmonger, a carpenter and many other jobs where the general public has taken the attitude that because I work in a shop/building site I must be stupid.
If everyone was a little more open minded and a little less prejudiced th
Re:Linux-Knowledgeable Clerks? (Score:2)
Re:Linux-Knowledgeable Clerks? (Score:2, Funny)
That's BOXEN forcryingoutloud...
Re:Linux-Knowledgeable Clerks? (Score:4, Insightful)
My experience is based upon a particularly
knowledgable friend of mine who had A+ and CCNA training plus years of Linux use and network administrating (on linux boxes) under his belt and was turned down there.
If his resume was that good he wasn't turned down because he wasn't knowledgeable enough. Chances are more likely that they were afraid to hire someone with too much experience / knowledge because they don't pay well enough to keep them any significant length of time.
Having a high employee turn over ratio doesn't increase the bottom line especially if you provide training to new employees.
How do they make money on free software? (Score:3, Funny)
Re:How do they make money on free software? (Score:2, Interesting)
In the case of Microtel, they make money off of the machine they sell you. They probably still have to pay to load Xandros or Linspire on it, but nowhere near as much as Windows. And Linspire makes additional money through software purchases made on their online software store.
good for microcenter (Score:2)
Maybe this is in order: (Score:2)
Re:Maybe this is in order: (Score:2)
Boxen???!!!! (Score:3, Insightful)
I miss Michael...
Midwest? (Score:2)
There is one of these in Fairfax, VA. How are they midwest?
That said, I'm gonna have to stop by my local one and check out the linux boxes. Been a while since I have been in there. Oh, and link to locations. [microcenter.com]
Re:Midwest? (Score:2)
Well Obviously... (Score:4, Funny)
Micro Center (Score:2)
Seriously though, I really like shopping there. Stuff that should be cheap (cables for instance) is, and their sales people have half a clue.
Re:Micro Center (Score:5, Informative)
Microcenter also has about the best return policy in the business. On most things they don't charge a restock fee. If you give them enough personal info (address + phone) they can re-create your reciept if you lose it. They have good prices on parts. They always have the cable I'm looking for, usually in the length I need, including weirdo SCSI and fibre cables.
Their Apple people generally have more product knowledge than the Apple employees at CompUSA, and just slightly less than the ones at the Apple store.
No commercial interest in them, just want to give a good company a little rep bonus.
Re:Micro Center (Score:2)
Alternative operating systems? (Score:2, Insightful)
Seriously, though, this will certainly be a test of Linspire's slogan of being "the world's easiest desktop Linux."
Test Market (Score:5, Informative)
Re:Test Market (Score:3, Informative)
Re:Test Market (Score:2, Interesting)
As for tests, how many people have had McDonald's pizza?
That's a change for the better (Score:3, Insightful)
> it is taking the bold step to have Linux-knowledgeable clerks
I can't remember the last time I was in a store where the clerks were knowlegeable about anything. In Best Buy stores the clerks have to go consult their supervisor on the simplest questions (assuming they don't just make up an answer).
Re:That's a change for the better (Score:2)
If you stumble upon the supervisors first, they're actually quite knowledgable. I managed to get half of a discount back on a product after it expired (I was going to buy this GPS last Saturday for $80, but by the time I got there on Monday it was $100... the guy sold it to me for $90). The guy was quite nice and reasonable, in contrast with the numerous zombies of which you speak. It's nice to know that there are still some decent, smart, helpful people left in the retail world.
Re:That's a change for the better (Score:2)
Fry's (Score:2)
From TFA:
This is a huge mistake. Fry's seems to be equating "free software" with "cheap bastards". They should be focusing on giving their customers freedom of choice in their software selections.
But then again, this is Fry's...
Re:Fry's (Score:2)
Can we banish the term Boxen (Score:2, Insightful)
Re: Can we banish the term Boxen (Score:4, Funny)
What's with all the nixen on boxen?
Happens everwhere (Score:3, Interesting)
Re:Can we banish the term Boxen (Score:2)
Linux---great! But 'Linspire'? (Score:3, Insightful)
Now, before I get slammed by Linspire zealots, just let me say one thing:
I'm betting that, among Linux enthusiasts, that Linspire users are in the minority. How do I know? Because among Linux users, $DISTRO users are in the minority. And why is that? Because there are about six jillion distros out there.
Another poster in a previous article referred to this trend as 'the balkanization of Linux', and I believe that that is a very apt description. If Linux really wants to become a player in the regular user market, one distro (or a few, at the most) must claim ascendancy.
Just one question...which one will it be?
You don't understand freedom (Score:3, Insightful)
The very nature of the market means that Linux will replace nearly all of the commercial operating systems, including the desktop. What you see as the balkanisation of Linux is simply the natural evolution into niches, a bit like the evolution of small furry rodents into every mammalian life form we see today.
Re:Linux---great! But 'Linspire'? (Score:2)
Re:Linux---great! But 'Linspire'? (Score:3, Insightful)
I've tried several different distributions (RedHat, Fedora, SuSE, TurboLinux, Debian and several other minor distros). The biggest difference I've ever seen is in the install
Re:Linux---great! But 'Linspire'? (Score:5, Insightful)
Linux doesn't want anything. It isn't a person, it isn't a corporate person, it isn't a country.
If you want linux to become a player, go ahead and do whatever you feel is necessary.
Why 'Linspire' - simple (Score:3, Interesting)
Also, and importantly they also offer support http://support.linspire.com/ [linspire.com] , which has bulliten boards and phone numbers. The phone is slow. But when you want to retail a linux box, that support becomes critical to your sales, so linspire
Dang. Still no notebooks with Linux.... (Score:2)
Re:Dang. Still no notebooks with Linux.... (Score:3, Informative)
The main reason I want Linux pre-installed (regardless of distro) is that I want to know that the hardware will work with Linux (and I don't want to have to pay the Microsoft Tax.
That'd be essentially what it's like with Windows now. And yes, I'd be happy with that.How much cheaper are we talking? (Score:2)
I'm not surprised they're timid (Score:2)
Re:I'm not surprised they're timid (Score:2)
Not so with Linspire 5.0 (Score:3, Interesting)
I installed it on an old P-III machine for one of my grown kids who had a spyware choked P-4 XP machine. It took 2 minutes of instruction as to what to click on to get the dialup going and the bro
It seems the managers of MC are real foxen. (Score:2)
Nice to know (Score:2)
Uh, no (Score:2)
Never having seen a Linux system there, this surprised me. R'ingTFA shows that the real quote was "the small chain sells more of its Linux software than Wal-Mart."
1) That doesn't exactly shock me.
2) We're talking 500-1000 Linspire daily sales worldwide, so these aren't exactly huge numbers, anyway. (What the hell kind of ERP software do they have at Linspire? How can they not have more accurate sales figures than that?)
3) Mi
Re:Uh, no (Score:3, Insightful)
Ok, that does it. (Score:2)
I'm going to start building and selling computers with Linux preinstalled.
Linux to Windows? (Score:2)
FTFA: Kay added while Linux users -- who as a whole are becoming less sophisticated, according to other industry observers -- might be more likely to shop at Fry's, the bulk of Linux systems sold end up with other operating systems, particularly pirated Windows, likening the situation to PCs that ship to China.
"I think they may end up with Windows," he said. "The stores just say, 'Look, it had an operating system on it when it went out the door. That's all we know. Hear no evil, see no evil."
That may
It's marketing. (Score:4, Insightful)
Interesting (Score:3, Interesting)
$199 Linspire at Microcenter (Score:2)
Re:$199 Linspire at Microcenter (Score:2)
Here in Europe we belive in listing real prices without ten sentences with asterisks describing how the real price is over 50% more, but how you can sell your soul to ten different marketers, and pray some craptastic rebate actually materializes, and THEN get it for the listed big-print price.
Big Retailers Timid About Not Turning Profit (Score:3, Insightful)
Not the first Linux at uCenter (Score:2)
Props to Microcenter (Score:2)
At Microcenter, the employees are actually helpful and accessible. They seem to know what they are talking about, which is a big plus. Compared to C-USA employees who hide in the back and don't know jack an
Unfortunately, Microcenter sucks (Score:2)
On the bright side, their service center guys are at least nice, though not particularly capable. This is important, since you'll be getting to know them if you buy a computer there.
Nope, still not cool (Score:3, Insightful)
To me, "boxen" - phonetically pronounced - is how rednecks pronounce boxing.
P.S. Mark me flamebait if you want, I consider the use of "boxen" and "virii" to be flamebait and moderate accordingly.
Fry's and MicroCenter in Atlanta (Score:3, Insightful)
I went to the Frys and Microcenter in Atlanta to buy the cheapest/fastest thing they had. For around $600 Microcenter had an Athlon 64 3ghz with XP Home but I'd fallen through the cracks and couldn't find anyone to help me buy it. I went to Frys and they had a refurbished 3ghz Intel PC with Linspire on it, but unlike Microcenter the woman sales rep was actively trying to talk me out of the purchase. She was telling me why Linspire was a bad choice and that it was much cheaper to buy Windows when I bought the PC than later. So while Fry's had Linspire PC's for sale, I'd be very suprised if they actually sold any of them. They seemed very hostile to actually allowing one of them actually go out the door. In the end I went back to MicroCenter and got the Manager himself to help me get the PowerSpec.
That's the first time I had a salesrep actually try to talk me out of a purchase I'd decided on, and use the lack of Windows as the justification. Oh well, I've learned my lesson there.
Re:Linux....whats that???? (Score:2, Funny)
Retailers are leary of selling something that most of their employees do not understand.
I wish.
Re:Makes it easier to turn folks on to Linux (Score:2)
Living in Simmons Hall, I got to know it well.
Re:Isn't it the other way around ? (Score:2)
Re:Yaaaay (Score:2)
That Suxen (Score:4, Funny)
** duxen **