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Linux Business

Midsize Businesses Not Considering Linux? 418

LukePieStalker writes "eWeek is running a piece about a research report which concludes that Linux is not even on the radar screen for midsize businesses. The survey involved over 1,400 executives of companies with annual revenue around $250 to $500 million. It seems that, while smaller companies may see the licensing savings as being significant, and larger companies have the expertise to manage it, bringing Linux into a midsize Windows shop creates a multiplatform organization which is prohibitively complicated and expensive to manage. Unfortunately, companies of this size comprise the bulk of American business. Quote: "Linux is free, but the support for it is not.""
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Midsize Businesses Not Considering Linux?

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  • by soniCron88 ( 870042 ) on Saturday April 09, 2005 @12:24PM (#12187881) Homepage
    FTA: "But, in the midsized companies, adding Linux would create a multiplatform company where a Microsoft-only shop existed previously."

    Keep in mind, while medium sized businesses may "comprise the bulk of American business", this is only the current situation. As smaller businesses grow, there will be an influx of Linux based organizations in the medium-sized business world. Adding Linux to a Windows based infrastructure is inherintly more expensive (because you have to pay for the upkeep of two systems). But a computing infrastructure based entirely on Linux is, as far as I know, cheaper in the long run.

    Also, as Linux becomes a better candidate for a desktop platform, its adoption as a viable computing platform will only increase. The state of Linux is, now, significantly more advanced than it was just 2 years ago. 2 years from now, even more so.
    • by Rick the Red ( 307103 ) <Rick.The.Red@ g m a il.com> on Saturday April 09, 2005 @12:42PM (#12187974) Journal
      "Linux is free, but the support for it is not."
      Windows is not free, and the support for it is not free either.

      That said, many companies don't provide adequate Windows support; they expect their employees to know how to install softwear, connect to servers, etc. If anything goes wrong the IT department only knows to re-install Windows. That's the real problem: the employees don't know how to use UNIX, so the "support staff" (i.e., the employees) will need re-training if they introduce UNIX. Now, if they had a proper IT department, this would be a few dozen people, but as it is they'd need to train everybody. Cheaper to stick with Windows for the sheeple.

      • > softwear
        Does that come in a size nine? :)
      • by Chuqmystr ( 126045 ) on Saturday April 09, 2005 @01:20PM (#12188185) Homepage
        Fellow /.er, my thoughts and experiences exactly. From what I've seen, a great deal of the MCSE's I've come acrossed in the past few years were little more than "paper technicians" spat out from the dot-gone-boom trade school "puppy-mills" for lack of a better description. They still have to be paid a salary. At least most of the Linux suport people employers may meet (and hopefully hire) actually know their craft and can often support much more than just Linux. In my own experiences most of the MCSE's I've met and worked with who were worth their salt were already really good sysadmins in both experience and on paper and had just decided to gain some more skills and another bit of cred.

        So come on corporate America, think of another excuse, you're still full of shit, as per usual. Billy-bitches, the lot of you! Hell, buy some Macs for desktop use and then I'd believe you. OS X boxen seem to almost support themselves these days. And all that money you save on desktop support you can spend on *NIX backend support. Or another executive benefit, although we prefer the former.

      • by pipingguy ( 566974 ) on Saturday April 09, 2005 @02:10PM (#12188444)

        Cheaper to stick with Windows for the sheeple.

        And it probably is, actually. IT is so important to most companies these days that there are relatively large budgets dedicated to it even though IT is not the core of their business.

        At least with Windows they know what to expect and they have something they paid for that they can blame (rightly or wrongly) for fuckups. Plus, Windows is getting better and better and the average user is getting to be more knowledgeable.
        • I don't think the average user is getting more knowledgable. I think that Windows is becoming more Unix like to stop them from screwing things up, which is where your "Windows is getting better" comes into play.

          If there were something like a "stable" apt repository for windows users, imagine the down time that would be saved. That's a bit of knowledge that IT managers should take a look at.

          Join us... Debian is the real future... be one with us...

          just kidding, run what you want, and be happy or whatever

      • I think it's still easier to find an acceptably competent Windows admin in most markets that an acceptably competent Linux/UNIX admin, especially given the salaries that most mid-sized organisations are willing to pay.

        Add that to the inherent resistance to change, the cost of retraining users to work on a Linux system at the desktop (or at the mail server, since Exchange/Outlook is a large component of many organisations, together with the tightly integrated AD) and it is an uphill struggle.

        I use Linux at
    • But a computing infrastructure based entirely on Linux is, as far as I know, cheaper in the long run.

      This might not actually be true if you take a look at the costs involved. Most computer users today have at least a general understanding of how Windows works, this means that for a mid-sized business a dedicated IT position is not necessary. By eliminating an entire position the mid-sized business will probably save more per year than they would spend on Windows licenses.
      You also have to take into c

  • Firewalls (Score:5, Interesting)

    by TimeTraveler1884 ( 832874 ) on Saturday April 09, 2005 @12:24PM (#12187885)
    I once worked for a smaller company that had this exact viewpoint. They would not even consider Linux for issues that would have actually had cost savings.

    One particular scenario was a firewall. I suggested a Linux firewall due to the lower upfront cost. Now, there were a Microsoft shop, but a firewall is not something that has to be administered everyday (when it is working properly). Instead they decided to go with a Checkpoint firewall that cost them a hell of a lot more than what the support costs would have been for a Linux firewall. The interesting thing was they did not need all the features that were provided by a Checkpoint firewall.

    • Use your knowledge. (Score:5, Interesting)

      by PornMaster ( 749461 ) on Saturday April 09, 2005 @12:27PM (#12187906) Homepage
      You and I know that administration of a firewall doesn't take much of your time, but lots of businesses don't. So what do you do? Start a business providing managed firewall services for a flat fee per month. Use free tools and provide services on top of them, and even RMS is happy.
    • Re:Firewalls (Score:3, Insightful)

      Why would anyone choose to spend thousands of dollars on something when they could get it for free? It's because they believe they will spend more money in the long run.

      Why don't you try this as an experiment. Pretend that someone else built a firewall for the company three years ago. They left and it has been untouched in all that time. Imagine that it suddenly goes down, the whole office if offline, and nobody (including yourself) at the company knows anything about the mysterious firewall.

      Now, try
      • Re:Firewalls (Score:3, Insightful)

        by dubl-u ( 51156 ) *
        Why would anyone choose to spend thousands of dollars on something when they could get it for free? It's because they believe they will spend more money in the long run.

        It also could be because people will pay a fair bit to mitigate risks that they don't understand. Tax time reminds me that I'm that way with accounting. Doing the tax forms myself would save me the dough I spend on my accountant, and it would probably be cheaper in the long run, even including my time. But taxes and the IRS are such a comp
    • Re:Firewalls (Score:5, Insightful)

      by Ogerman ( 136333 ) on Saturday April 09, 2005 @02:13PM (#12188461)
      One particular scenario was a firewall. I suggested a Linux firewall due to the lower upfront cost. Now, there were a Microsoft shop, but a firewall is not something that has to be administered everyday (when it is working properly). Instead they decided to go with a Checkpoint firewall that cost them a hell of a lot more.

      Here's the problem: A firewall today is not just about "Linux kernel + iptables." Those Checkpoint boxes (and others) are full featured "security appliances" as they call them. They have features such as:

      - application proxies to filter / virus-scan / monitor content: HTTP, FTP, SMTP, etc. (so you can say.. stop employees in the sales dept. from playing games on Pogo during 9-5.. to give an example of the granularity of control available)

      - network monitors and various intrusion detection / prevention methods

      - complete mobile VPN services, including dynamic firewalling rules

      - user authentication services (used for VPN, proxies, replication to other network services, etc.)

      - very complete GUI admin tool / management console. (and multiple security devices can be linked together throughout the company..)

      - daily automated security updates (virus updates, IDS signatures, firewall software updates, etc.)

      Can you do that all with free Linux distros and available OSS tools.. Mostly. Will you be saving any money by the time you've got all the raw materials kludged together into a working solution? Nope.

      The Open Source community has failed miserably at producing real-world solutions. It has produced an enourmous amount of quality raw material. (And if you examine the commercial firewall solutions, you'll find much OSS being used internally!)

      I think there is a good solution to this: The major free Linux/BSD distros need to have subprojects focused on specific needs. For example, there should be a "Debian/Firewall" sub-distro. (note: not a fork) It should provide a more or less ready-out-of-the-box firewall solution using pre-integrated "best of breed" components from the base Debian distro. If there are shortcomings discovered, the improvements can be fed back into the base distro using standard processes. If there are flaws found in the raw materials, this is a perfect way to make sure that OSS meets real world needs through user feedback.

      Now apply this principle to all major areas of network services.. mail servers, file servers, web servers, etc. As long as there is a decent web based admin interface, there will be no problem getting organizations full of Windows-only IT staff to use more OSS. (And meanwhile all the old-school Unix folks are squirming in their seats.. Sorry folks, I don't like it either, but sometimes pragmatism is required. There simply aren't enough smart Unix people to go around. So we either compromise or we let proprietary software continue to dominate the industry.)
      • Re:Firewalls (Score:3, Insightful)

        by myov ( 177946 )
        My take on this...

        It's my understanding that proper security requires a layered approach. A firewall should only be a firewall and run no other services. Obviously IDS needs to run on the external interface, but proxy servers shouldn't (they're basically a yes/no application, not something that needs direct external connectivity), and things like VPN need to live on the internal side. A network diagram would look like:

        Internet
        |
        Firewall/IDS ------- Incoming only log box with console access only
        • Re:Firewalls (Score:3, Interesting)

          by gl4ss ( 559668 )
          *So, how do these securiity companies get away with providing a single box to do all this? I can't say I'd trust all those services running on a single machine.*

          by saying that they have a magic cure for everything and it is this bingzingpop software for windows that any monkey can administer. appearance is everything. selling security like that is selling a good feeling, dreams and giving a scapegoat to blame if something goes south - having not that much to do with what the product actually does. most of
  • by Cylix ( 55374 ) * on Saturday April 09, 2005 @12:25PM (#12187890) Homepage Journal
    Are they really sure they are not using linux?

    Probably not in some major capacity, but I suspect it's there. All in all, maybe that is why they are in the mid sized category! [Think outside the box] Just kidding... mostly.

    However, one thing about the article really annoyed me and that was the calendaring functions.

    Not to go crazy on this one, but what is the big deal is requiring your calendar and address book be tied to your email client. I guess somewhere along the line everyone got mixed up and decided this is the way life should be.

    It's not difficult to seperate the three and it is certainly not difficult to use them together (ie, mailto link, ldap interface for address). Then if you are really slick your address book ldap elements for your email clients are meta tables based on an extended set of data available... so you get to squeeze tons more information into a relatively organized space.

    That said, I have to get around to configure Open-Xchange for work and setting up the outlook clients with the connector plugin. The suits really love that stuff... me... I just want them to use the ticket system more.

    It would be nice if Evolution had a win32 port.
    • The big advantage I can see is being able to automatically provide supplementary information in all three - so your calendar can allow you to click on a link to fire an e-mail to a person with whom you are scheduled to meet, and you have one address book for both e-mail and other contact info (also linked from the calendar), etc.

      That said, I work in a Mac shop and we get that already with Mail.app, iCal, and the Address Book, so you're right that it doesn't require tight integration. But folks like the id
      • by Anonymous Coward
        There's also the KDE approach. It has separate applications for mail, calendar and address books. However, they all communicate together well, and they're built in such a way that an application like Kontact can embed each of the individual pieces into a monolithic, Outlook-style interface.

        It's the best of both worlds, I suppose.
    • I've pondered this many times. There's no reason mail, address books, and calendar servers couldn't stay separate, and have the clients integrate them together. The servers would need to all use a common client directory, but there's no reason an mta like exim or postfix couldn't be easily made to handle mail going to and from addresses that exist in some remote directory, not locally. I bet they already can, actually, but my only experience with mtas is within UNIX only environments.
    • Not to go crazy on this one, but what is the big deal is requiring your calendar and address book be tied to your email client. I guess somewhere along the line everyone got mixed up and decided this is the way life should be.

      Off all the move Microsoft made toward customer lock-in, I think tying Outlook and Exchange together with closed protocol was the smartest. Making Exchange 2000 depend on Active Directory was the second smartest. Now that the suit are in love with Outlook and that most people equat

    • Let me share my "adventure" about calendaring with you...

      I'm IT manager for a a relatively small company, with 20ish salespeople on the road, trying to sell our (one shot) product. My company uses exclusively linux (SuSE 9) servers except for our accounting software, about 20 (yep, 20) of them. mail, printing, file sharing, firewalls, VPN, ...

      Well, we decided to outsource the appointment taking for our salespeople to another company and provide our salespeople with PDAs to sync with their calendars inst

    • If you don't understand the email/calender relationship, then you don't understand even the most basic parts of it.

      Apart from the fact that people don't like having 5 or 6 apps running all the time and getting in the way (think alt-tab and having it cluttered with apps you have to run all day like email, calendering, etc.. to get full use out of them), email integration provides an eays way to invite and manage meetings.

      I create a meeting and email the invites to the attendees. They click a single button
  • by geomon ( 78680 ) on Saturday April 09, 2005 @12:25PM (#12187892) Homepage Journal
    But get your credit card number and expiration date handy.

    Or issue an open purchase requisition.
  • Bullshit (Score:5, Informative)

    by Fefe ( 6964 ) on Saturday April 09, 2005 @12:27PM (#12187902) Homepage
    I have professional dealins with many a mid-size company, and every single one of them has had some network service running under Linux somewhere.

    It might be true that the management doesn't know, though.
    • Re:Bullshit (Score:3, Informative)

      Agreed. One of the ways that Linux gets in to an enterprise is "under the radar". A turnkey box is low-profile. It may not even show a Linux splash-screen. It may not even have a console.

      I have deployed fileservers (Samba) as well as other kinds of backend systems.When it doesn't show itself to the user, they don't care.

  • Their Loss (Score:3, Interesting)

    by FuzzzyLogik ( 592766 ) on Saturday April 09, 2005 @12:27PM (#12187905) Homepage
    I say their loss. If they're too strung up with windows to consider other options that very well could provide more stability and better service for a cheaper price then that's their loss. That's alright the others who do realize this will have an advantage when it's all said and done.
    • Not entirely... (Score:3, Interesting)

      by PridIdOct ( 816138 )
      Theirs and Linux's. If nobody uses an operating system, there will be no incentive for software producers and such to market to it. Likewise, if everybody uses an operating system, there will be a large incentive for software producers and such to market to it. If Linux had more people using it, more people would market to it, and more people will be willing to use it. Now, of course, Linux isn't exactly tiny...but it isn't nearly as large as Windows. The more people who use it, the better it will be,
    • by ahfoo ( 223186 ) on Saturday April 09, 2005 @01:33PM (#12188248) Journal
      It's like a constant barrage of these articles about how --oh gosh businesses aren't satisfied with free software for XY and Z reasons and if those don't change then business will never use free software.
      Well, uhm so what?
      This more users argument is stupid. MS clearly disproves the theory that more users makes better software. Of course more coders seeing code should most certainly be helpful in numerous ways, but that's a completely different issue. More clueless users whining about what they don't like though? Who cares? Let them stay away in droves.
      All the better as far as I'm concerned. Free software doesn't need business. This is the whole point of free software. Business is irrelevant. This is why MS is, in fact, a monopoly: free software is not competing with Microsoft because free software is free. You're not competing if you're not in the same market and free software is certainly not in MS's market.
      Moreover, free software will inevitably drain that market, but observe that this is not the same as being in the market. It's more like an alternative to the market that demonstrates how ridiculous the whole metaphor of a market was for a product that had no physical existence and could be re-created more or less infinitely without costs worth tabulating.
      Open Source is the awakening to the fact that software is too important to be shackled to arcane and inappropriate systems like markets which are effective only under conditions of scarcity. Open Source is the beginning of the real software of the future and its destiny is most certainly manifest. Geek hippies will rule the world!
      So, when these businesses get broadsided by other businesses that do reduce their costs by using free and open software then this petty crap will no longer be an issue. It's just a matter of time.
      Until then, what difference does it make other than being fodder for a pissing contest in the IT press. FOSS will be just fine with or without these businesses.
  • by Flounder ( 42112 ) * on Saturday April 09, 2005 @12:27PM (#12187907)
    Gives them that much more of an edge. Money not having to be spent on expensive support contracts, OS licenses and bloated office suites can be better spent on R&D, marketing, and free beer and hooker Fridays.

    If it wasn't for Linux, Apache, MySQL, and Perl, some of us would be hard pressed to stay in business.

  • magnitude (Score:5, Funny)

    by bersl2 ( 689221 ) on Saturday April 09, 2005 @12:28PM (#12187908) Journal
    Linux is not even on the radar screen for midsize businesses. The survey involved over 1,400 executives of companies with annual revenue around $250 to $500 million.

    That's midsize?!
    • My thoughts exactly. Can't really see how a $250 million (to take the lower boundary) can't pay support costs for [insert software choice here].
    • Well, if they're paying only 50,000 a year per employee, on average, and half of their costs are in hardware and outside resources of other sorts, each million employs ten people, or 2,500 people to 5,000 people total in the company. By contrast, IBM employs more than 300,000 people and has revenues of about 100 billion each year. Note the orders of magnitude separating those numbers.
    • Re:magnitude (Score:3, Informative)

      by C_Kode ( 102755 )
      Actually yes.

      I worked for a wholesale/retail liquor store company that did about 300 million in sales a year with only about 30 total stores. They were not *BIG* but they weren't a small mom and pop business either.

      They wouldn't have allowed Linux in their IT department either if I hadn't been there. I had the knowledge to do it. Even then, it only started with an email server and only because we had such trouble with our ISP's email services.
    • Sure. That's revenue not profit. $250M in revenue might have a profit margin of $5M per annum and be considered very succesful.
    • Linux is not even on the radar screen for midsize businesses. The survey involved over 1,400 executives of companies with annual revenue around $250 to $500 million.

      That's midsize?!

      I could easily see that being mid-size in some markets. One of my jobs is at a small (8-person) consulting shop, and we have annual total revenue well over $200k. How much of that is profit is a very different question. Dell and other big companies tend to think of small businesses having 100 or so workstations; assuming line

  • Talk about spin (Score:5, Insightful)

    by Anonymous Coward on Saturday April 09, 2005 @12:28PM (#12187909)
    "- Only 27 percent of respondents currently have Linux installed.

    - Almost half of respondents said they had "no interest" in Linux.

    - Of the companies where Linux is not already installed, 48 percent have no interest and an additional 15 percent are not sure."

    So to sum it up, 27 percent already use Linux and of those who don't more than half are interested in it, while an other 15 percent are not sure.

    How someone can conclude that this means midsize bussinesses are not considering Linux is beyond me.
    • minor quibble (Score:5, Informative)

      by scruffyMark ( 115082 ) on Saturday April 09, 2005 @02:03PM (#12188405)
      So to sum it up, 27 percent already use Linux and of those who don't more than half are interested in it, while an other 15 percent are not sure.

      Not quite right.
      100 % total - 27 % with linux = 73 % without
      of whom 100 % total - 48 % not interested - 15 % unsure = only 37 % of those without linux are interested
      73 % without linux x 37 % of them interested = 27 % without linux but interested

      I agree with your general point though - 27 % use linux, and a further 27 % are interested in it. 54 % are either using linux or interested it it. That hardly qualifies as "off the radar"

  • From TFA (Score:5, Interesting)

    by Daniel Dvorkin ( 106857 ) * on Saturday April 09, 2005 @12:29PM (#12187912) Homepage Journal
    The just-released report includes results of a survey of more than 1,400 IT executives ... (emphasis mine)

    I.e., not sysadmins or developers. I think it's quite reasonable to assume that in many cases, the people actually doing the work are using whatever tool best fits the task -- unless they're hamstrung by stupid company policies, of course -- and not bothering to tell the PHBs, either because they don't think it's worth mentioning or because they're afraid of being shut down.
    • Re:From TFA (Score:5, Insightful)

      by bonch ( 38532 ) on Saturday April 09, 2005 @12:53PM (#12188034)
      Reading the replies so far, I can't help but wonder, why do people try so hard to spin any survey results that look bad for Linux? You don't see this in Windows articles or other topics regarding other competing operating systems. But when an article is posted that reveals that the Linux movement isn't 100% full-steam-ahead in all ways, everyone starts splitting hairs. "It said IT executives, not sysadmins!" Well, who do you think the sysadmins are working for?

      A lot of these places have systems they have been using for a decade or more. It's going to take a while for them to "see the light" so to speak and just convert everything over to Linux when whatever works for them...still works for them. Seriously, why should they switch if they are happy with what they've got?

      I suspect most of the disinterest in Linux stems from the fact they already have systems in place that work for them. However, small businesses would be more interested in Linux because of price, and large businesses because of price and platform. Mid-size businesses don't have the resources to switch everything over, but have enough to have already chosen a system previously that still works fine.

      I imagine if you did this same survey with other operating systems like, say, Windows Longhorn, you'd find that mid-sized businesses are pretty much disinterested in it too--why switch from what they've got? In other words, not necessarily anything to do with Linux specifically. Any switch of systems is going to require a support cost, not just Linux.
      • Re:From TFA (Score:3, Insightful)

        by naelurec ( 552384 )
        There are a few things that I think the /. crowd doesn't get:

        Most businesses are NOT tech businesses. As a result, they tend to want to keep their costs for tech low and support options open.

        Virtually all businesses looking into Linux would be migrating from Windows. The fact that Windows is the core of their technology infrastructure and the support options are there (hardware, software, niche market software, inhouse software, etc..) its VERY difficult to transition.

        Sure there might be future cost bene
  • ummm.. (Score:5, Funny)

    by Beatbyte ( 163694 ) on Saturday April 09, 2005 @12:33PM (#12187929) Homepage
    Linux is free, but the support for it is not.

    Microsoft now supplies free IT employees with their expensive OS?
  • More like this... (Score:4, Insightful)

    by Anonymous Coward on Saturday April 09, 2005 @12:33PM (#12187930)
    "Linux is free but support isn't"

    I have yet to encounter a problem in Linux that can't be resolved by googling, or calling the vendor.

    A corrolary is:

    "Microsoft 'support' isn't"

    IE, the teleflunkies at MS Support don't even know the basics of their own OS. I worked as a Intern with a large company, we were trying to spit out a webpage for some app, and gee, used Frontpage for the quick and dirty work. I know, hand code, yadda-yadda, but everyone else there was Mainframe gurus, and they had MS on the desktops.

    Anyway, this particular version of MS was generating improperly nested formatting, which we could reproduce...

    I was told "Hey, we have a support contract with MS, call them"

    "Hi, I need help with frontpage, it's generating malformed HTML. Is there a patch out? Or something we can do."

    "Front page generates compliant HTML"

    "No it doesn't, I can tell you how to do it. Do you have a bug process"

    *Conversation goes no where after description of convoluted process to get bug even noticed by MS. Every Open Source Project, I have very little problem submitting bugs*

    Microsoft support isn't support. Yer paying for nothing.
    • Re:More like this... (Score:5, Interesting)

      by ExtraT ( 704420 ) on Saturday April 09, 2005 @01:17PM (#12188170)
      Having worked in MS Support (MS Word), I can tell you that you are 100% correct. Microsoft goes out of it's way to ignore ANY kind of input from users. THey even have a fake bug submitting system, which is directed to /dev/null at all times. They are de facto conning their own support agents.

      All the bug fixes they put out are a result of corporate support packages (we're talking millions here). An ordinary Joe that calles MS tech support has ZERO influence.
  • to the Free Support clearly available to a business for any windows operating system or application after I pay for it !

    How poor is Mr Koelsch's judgement that he can say a comment like "Linux is free, but the support for it is not." and yet not back this up with a proof in the survey that says "Windows support is free the operating system is not" !

    In my local Federation of Small Business Chapter there are a number of IT service providers, im the only one ( well no one has directly contradicted me at the
  • Installing software ? Thats getting easier all the time.

    Or is this a good antilinux campaign by Monopoly-criminalsoft.
  • Article gets it (Score:5, Insightful)

    by Espectr0 ( 577637 ) on Saturday April 09, 2005 @12:41PM (#12187966) Journal
    There's a saying in spanish "mas vale malo conocido que bueno por conocer" which roughly translates to "better something bad that is known than something good that is unknown" (don't know if there is some saying in english similar to it)

    People are scared of trying new things, especially management types. Increasing the complexity of a system by installing other in parallel can get, er, complex. Linux can be installed for free, but no support.

    People will prefer to pay for windows than to pay for support and training to use alternatives.
    • English saying: Better the devil you know than the devil you don't.
      • The wording is similar but very different meaning. I can't say as I am familiar with a common saying that conveys that precise message, but if there was one, it would probably be something like:

        The mush in your bowl is still better than the donuts on someone else's plate.
    • Re:Article gets it (Score:3, Interesting)

      by Deagol ( 323173 )
      I don't know where it originated, but my 9-year-old daughter got this from a fortune cookie at a buffet:

      One old friend is better then two new ones.

      While the meaning of this really tweaked my kid's brain for a while, it can make sense in the business world. And while the meaning is indeed different than the saying you quote, there's a common theme: familiarity can be equated to security.

  • From reading all the comments thus far, its becoming obvious that these companies don't want to run linux because they already are paying for support with Windows.

    My question is quite simple. Is it really more expensive to run Linux after already paying for windows? Seriously because I thought (never bought a windows OS myself) that you had to basically purchase a copy of windows for each department, etc. Microsoft I believe makes you pay for multiple copies of the same OS because thats how it makes the mo
  • by antispam_ben ( 591349 ) on Saturday April 09, 2005 @12:42PM (#12187972) Journal
    Quote: "Linux is free, but the support for it is not."

    A couple years ago, not knowing anything about Linux, I bought a boxed Linux release at the Big Computer Store and proceeded installing it on an older P200 machine. There's a place where it stalled during installation. I googled and group.googled for a while (searching on release version, looking for hints on install problems) and found a Usenet post complaining about my very problem, a respnse spelled out how it wouldn't install on a Pentium 1 because something was compiled for a later processor. The responder pointed to a fix: put this file on a floppy inserted into the floppy drive when installing. I did, it worked.

    On most products it's just as easy to presume they are orphaned, and the only support is unofficial, outside the product's maker. This often gets me better support than going to the manufacturer.
  • Quote: "Linux is free, but the support for it is not."

    So what? It's not free for Windows either.

    • but there are XXX times more windows geeks with XX times more solutions that all compete at a lower rate...

      and if one of them flakes its easy to find another one...

  • In Europe SMEs drive Linux development and use. Events and fairs such as LinuxTag show a SME profile of the Linux user business community.
  • by Anonymous Coward on Saturday April 09, 2005 @12:46PM (#12187994)
    because FreeBSD is better.
  • by gexen ( 123248 ) on Saturday April 09, 2005 @12:47PM (#12187999)
    Before any more people go and post about how calling Microsoft for support costs money, please remember the following:

    1) If the place is a Microsoft shop with a bunch of servers 10-20+, they're most likely a Microsoft Certified Partner who get X amount of free trouble support requests per year. And if YOU solve the trouble shooting or if you bring a question to them that there is NO way you could know or find the answer to, they do not charge/deduct credits. As long as you've done your research and have tried everything to fix the problem, you're most likely not going to be charged.

    2) "Support" isn't just calling Microsoft. It also consists of paying on-staff administrators to support everything. The admin(s) that are currently there, if it's a Microsoft shop, are probably MCSA/MCSE's and most likely not that well trained in Linux. For a mid-size business, a salary of 40-60K for another admin is probably a very prohibitive expense.
    • X amount of free trouble support requests per year.

      Seen that in action. For all but the most straightforward problems, that support is worthless.

      To get to anyone knowledgeable for MS products, you've got to pay through the nose.

      • I've dealt with Microsoft support several times. I work with a Microsoft Certified Partner and their support has never been anything but outstanding. If you have 5 incidents, then you have 5 incidents, they will not make you pay for anything. I've come to them with some really tough question and they've never been able to NOT solve a problem.
  • What, exactly, does an "IT Executive" do? Wouldn't that just be a manager in the IT department? Why don't they just ask the people who actually DO the work? Even if the article says that "IT Executives in mid-sized companies are hands-on", the fact that some of these companies make $250-500 mil. says to me that the company is too large to keep a close eye on every bit of tech in it. Managers are the people who *think* they know everything that's going on, but they're probably the ones who know the least.
  • Maybe (Score:4, Funny)

    by Anonymous Coward on Saturday April 09, 2005 @12:50PM (#12188020)
    Midsize Businesses fear multiplatform organization which is prohibitively complicated and expensive to manage?

    Maybe it's a sign that we're all a little nervous in the post-9/11 world.
  • Bulk of US Business (Score:5, Informative)

    by joelgrimes ( 130046 ) on Saturday April 09, 2005 @12:51PM (#12188025)

    Unfortunately, companies of this size comprise the bulk of American business

    I think that is incorrect. No matter how you measure it, small businesses are a larger component of the economy.

    • Represent more than 99.7 percent of all employers.
    • Employ more than half of all private sector employees
    • Pay 44.5 percent of total U.S. private payroll.
    • Generate 60 to 80 percent of net new jobs annually.
    • Create more than 50 percent of nonfarm private gross domestic product (GDP).
    • Produce 13 to 14 times more patents per employee than large patenting firms. These patents are twice as likely as large firm patents to be among the one percent most cited.
    • Are employers of 39 percent of high tech workers (such as scientists, engineers, and computer workers ) .
    • Are 53 percent home-based and 3 percent franchises.
    • Made up 97 percent of all identified exporters and produced 29 percent of the known export value in FY 2001.

    4 year old stats, but I don't think it's changed

    link [sba.gov]

    • You are correct, but the original article says for this survey they considered all companies with under 1 billion in revenue as "mid-sized" companies (so that would include small business).

      I actually tried to post this about a week ago with a link to the actual study but was rejected :-( I guess I should have waited until there was an editorial summarizing the study then linked to that and write a summary which mis-states what the study says. Maybe then my post would have been accepted ;-)
  • Not suprising... (Score:4, Interesting)

    by grumling ( 94709 ) on Saturday April 09, 2005 @12:52PM (#12188031) Homepage
    IBM had the same model, for the most part. Big business used many different mainframe manufacturers -Data General (OK, more of a mini builder), DEC, Burrowes, Singer (formerly CCC), Honeywell, HP, etc because they were writing custom applications and could be choosey (and, yes, IBM was in there too). But mid-sized companies usually couldn't afford to have custom apps, so IBM was happy to provide off the shelf solutions that could easily be customized. The real small players, colleges and automatated control folks were running DECs and other such stuff, with free software they could hack together easily because the systems were so open (I used to own a PDP-8e, and it had all the mechanical drawings and parts lists -imagine getting all that for today's machines).

    I'm sure there were people who believed that mid sized companies were wasting money buying big blue, but the combination of FUD^H^H^Hsalesmanship from the friendly IBM rep, total lack of understanding of computers, and the one-stop budget line (a big deal to accounting) makes it worth the other hassles. As much as we like to think that computers are more accessable, there are still a large number of people who don't understand 'em, don't like 'em and don't want to know about 'em. We call those people managers!

  • by kikensei ( 518689 ) <joshua@@@ingaugemedia...com> on Saturday April 09, 2005 @12:54PM (#12188040) Homepage
    About 50 people, but the company grosses a few hundred million a year. We're moving to the new Novell Linux Small Business Suite next month. :) Although, I've already been using linux for mail, web and intranet stuff for about 5 years.
  • by Locutus ( 9039 ) on Saturday April 09, 2005 @12:54PM (#12188043)
    Ok folks, I can see how it would be "interesting" to the press to write about what IS being used and picked up by the industry, but writing articles about what IS NOT being picked up? I wonder why they would feel the need to do that? Not.

    There is obviously a motive behind this tactic and the motive is hidden from view for obvious reasons. Whenever there is a shift from one product for another, all those tightly involved in the losing market are going to do anything they can to slow down, stall or even stop the migration. Atleast until they too can figure out a way to shift over to that new market and pull profits from it. Think about the oil industry and hydrogen/fuelcells. All of Detroit held up the gas/electric hybrid flag until Bush took office and directed them to hold up the hydrogen/fuelcell flag. A shift threatened the profits of one industry, oil, and many players involved moved attention away from the immediate solution in order to slow down growth while they figured out how to play catch-up. In this example, there has been a number of articles falsely stating data.

    So, why would eWeek/PCWeek/ZiffDavis post an article about companies who have decided NOT to use GNU/Linux?

    I recall seeing them post a few articles about how much money was being made on sales of Microsoft software compared to GNU/Linux. The funny thing is, THAT kind of article was showing businesses how much they were sending to Microsoft or its partners, instead of NOT spending the money on GNU/Linux. Microsoft has shifted its marketing from competing on price with GNU/Linux and is now focusing on TCO. Just like this eWeek article....

    LoB
  • by Anonymous Coward on Saturday April 09, 2005 @12:56PM (#12188049)
    A recent report shows that Linux is a roaring success with midsize businesses.

    An amazing 27% of the companies taking part in the survey were already using Linux.

    But the most important finding of the report is, that more than 50% of those companies currently not using Linux think about deploying Linux.

    It seems it's really time for Microsoft to start worrying.
  • We don't know what the actual report says (and I'm sure not going to buy a copy), but there are some definite red flags surrounding this report.
    1) Infotech says that Microsoft didn't pay for this report, but they weren't asked who did pay for it, nor were they asked how much of their business is derived from Microsoft.

    2) We don't know who the 1400 executives were. Were they all in the IT department? If not, do they erally know what is in use in their IT department?

    3) According to the survey 27% of t
  • 27% have Linux installed somewhere.

    Saying that "A recent report concludes few midsize enterprises have an interest in Linux." is an interesting spin on the 27% figure. Is that 27% larger or smaller than previous reports?

    Hmm... "It also tends to confirm what Microsoft has been saying, slaps down some zealots". Well, no bias there then.

    Move along, nothing to see here.

  • One problem with Linux right now is there isn't a good site that lists all the features of the OS.

    That, of course, is because the features depend on the packages you install.

    However, think of this: if you're looking for a firewall, you have certain requirements in mind. How easy is it to find the capabilities of any of the linux built-in firewalls so you can see if it can handle the job?

    It's hard. What you find are HOW-TOs. You have to plow through a ridiculous amount of stuff just to figure out if the b
  • Xenophobia (Score:5, Interesting)

    by erroneus ( 253617 ) on Saturday April 09, 2005 @01:08PM (#12188117) Homepage
    I know I am not the only one who has experienced Linux xenophobia before. To me, Linux, Windows and all others are just another way of doing things... so I do them all. (Not everything looks like a nail to me)

    But bringing up Linux to some people strikes fear and confusion into their hearts because it's very foreign to them. And in the tech world, to appear to be ignorant is a sign of weakness.

    So largely what we're seeing is the natural resistance to change. Bosses don't often know anything about their IT stuff and rely largely on their in-house experts for advice... largely, these are people who only know Windows, so naturally, the advise Windows. But more and more, tech people are getting curious about Linux, learn about it and start using it.

    Nothing can really accellerate this progression except marketting and there's not much marketting going on. IBM was marketting for a short time... it was encouraging and it got people talking about Linux and wondering what it was.

    It's all an eventuality, I think, but only while current activities don't change. I work for a medium-sized corporation... maybe edging into 'large' but we have a strong desire to migrate into Linux based solutions. (There was a BSA audit a few years back, I'm told... With all this buzz about Linux and OSS have you heard anything about BSA lately?) Whatever the case, the more things like Perl, PHP, Apache, Firefox and even OpenOffice are used, the more we like it. It's just working out for us and since the migration is somewhat gradual, there is little to no shock involved.

    We will begin testing the Novell Linux Desktop before long... I am very excited at the idea and I expect my site to be the first to get it.
  • We currently are running a mixed environment with about 300 thin client desktops and about 15 servers. We have had a redhat support contract for the last 3-4 years but in that period of time I have never called them even once. I would drop the support but it makes the big dog's happier to actually have to pay for something....bottom line is the servers and workstations have a perfect uptime record and maintenance is not even 1% of our windows environment. Let them right what they want those of us that know
  • The problem (and I've had Microsoft technical people agree with me on this) is that Microsoft made it possible to to a really half-assed installation that actually works (sort of).
    This doesn't happen because Windows admins are lazy - the point is economic - many smaller and even mid-size companies have a lot of infrastructure run by partially or totally untrained (self-taught) individuals who, because they were able to bring up a 'working' installation probably THINK they're up to the job. Linux admins
  • Windows+Office cost per employee is at least $300. OEM price may be low, but you have to factor in a couple of upgrades. Linux+OpenOffice cost is 0.

    Before anyone talks about support costs, consider a bootable CD that formats the local hard drive and installs an image with all the applications from the server, which also stores all your OpenOffice documents. I "supported" several hundred math students using Mathematica and WriteNow on NeXT during my $7/hour student job this way and got 0 complaints.

    Not eve
  • by xplenumx ( 703804 ) on Saturday April 09, 2005 @01:15PM (#12188161)
    Every single institution I've been at bought computers in bulk from Dell, with the OS (windows) pre-installed - only those with special needs (and were pretty computer savy to begin with) used Linux. Linux simply isn't a household name in the desktop market. Besides, practically everyone uses Windows or the Macintosh - sticking with a popular OS (real or perceived, it doesn't matter) reduces the risk of incompatability with the rest of the world.
  • by Neopoleon ( 874543 ) on Saturday April 09, 2005 @01:24PM (#12188208) Homepage
    "Linux is free, but the support for it is not."

    While it's entirely possible (and easy) for anybody who's interested to get their hands on Linux, consider the company to which many businesses will go first: Red Hat.

    Have any of you looked at the cost of a Red Hat Linux subscription lately?

    Feast your peepers on these numbers, my friends: Red Hat server licensing options [redhat.com].

    Sure, you don't have to go with a solution like this, but any company that depends even a little on its IT department is going to want some real support and culpability - they aren't going to just be throwing Slackware on machines willy-nilly.

    Food for thought, mes amis.
  • Linux: The reality (Score:3, Insightful)

    by dfuller ( 304852 ) on Saturday April 09, 2005 @01:41PM (#12188284) Homepage
    Having come from a shop which manages Linux efficiently, and having done consulting gigs with Linux shops...

    The problem with Linux is it's possible to manage it very efficiently but the majority of shops don't know how. Tools like cfengine and a reasoned and planned methods are not implemented as a discipline.

    I haul out Kirk Bauer's "Automating UNIX and Linux Administration" and it's both a revelation and a threat to the staff, who spend their days either pointing and clicking or doing the same thing over and over again at the command line. How desparate is that?

    Unfortunately, most of these shops are managed by bottom-line folks who do the do every day and never consider alternatives. The ones who hum along don't bother to respond to such surveys because they _get it_. They invest in the scaffolding that has to be built and once it's in place, the thing just plain flat rocks and IT finds its proper role - disappearing.

    When I talk to such organizations about IT, I tell them "if I do my job just right, I disappear." It usually causes crossed brows and consternation, but it's so.

    Linux advocates do themselves great injury by not creating and requiring open architectures and open methods of system administration. And disappearing. It's only sexy if you watch it all happen.

  • by melted ( 227442 ) on Saturday April 09, 2005 @01:43PM (#12188297) Homepage
    If anything, a single competent linux admin can run a LARGE set of Linux boxes with little to no effort. Create custom install scripts for "regular" boxes (Kickstart), point the boxes to your own package repository, enable nightly updates - there you go, half of the problems you'd have with "stock" windows (if you pay for SMS, windows will install shit for you, too) is solved right away.

    Then lock down the boxes for non-root accounts, put together a file server, and install windows 2003 with 10 terminal server licenses for the rare occasions when someone needs Word and OO won't do.

    This, of course, assumes that that you're only running Office or Java software on your windows boxes. If you have custom windows apps, shit becomes really complicated. Well, at least until BSA raids you for minor non-compliance. :0)
  • by sabat ( 23293 ) on Saturday April 09, 2005 @01:49PM (#12188335) Journal
    Linux is free but support isn't? Well clearly, these geniuses have discovered an OS that has free support. Microsoft is doing that now, right?

    I say this from professional experience in a small-mid-sized company: Windows complications are more common and more problematic than Linux's are. Windows has good marketing, but shit never works the way it's supposed to. And then you have to try and deal with a single-vendor platform to make it work.

    But let 'em keep using Windows. Eventually they'll figure out that the guys using Linux (or *BSD) are better, faster, and more secure than they are. These guys are just a little slower than the rest of us.

    Also: what do you think the odds are that these brain donors have Linux boxes running critical systems and don't even know it? Linux by stealth is really common; it's how I got Linux into my shop.

    • The big problem is that it's not just the OS, it's the apps. Right now there are some good apps for Linux, but most don't have all the features that businesses might need. It's easier for most companies to buy off the shelf Windows apps than to pay someone to develop or tweak an exisitng Linux app.
  • Translation: (Score:3, Insightful)

    by Alex Belits ( 437 ) * on Saturday April 09, 2005 @01:51PM (#12188346) Homepage
    "Executives in $250M/year to $500M/year companies don't know, what systems their engineers are running. If the company is smaller, executives likely know more about what they manage, and if the company is larger, it's an IBM client."
  • by burner ( 8666 ) on Saturday April 09, 2005 @02:02PM (#12188401) Homepage Journal
    • Only 27 percent of respondents currently have Linux installed.
    • Almost half of respondents said they had "no interest" in Linux.
    • Of the companies where Linux is not already installed, 48 percent have no interest and an additional 15 percent are not sure.
    So let me get this straight, 1/4 of midsize businesses are already using linux, and another ~ 1/4 have interest in it. And the conclusion we're supposed to draw is that mid size companies have "no use" for linux?
  • by freezin fat guy ( 713417 ) on Saturday April 09, 2005 @02:11PM (#12188449)
    Coursey is a familiar open-source basher and well used to distorting the picture. He has even been quoted as saying that commercial software firms do the innovation while open source mostly copies. This myth has been well debunked before but in case you missed it consider MS and tell me:

    who "innovated" DOS, gui computing, windowed applications, mouse based ui, menus, word processor, spreadsheets, email client, address book, database... you get the picture. Such willful ignorance of the facts is quite staggering and makes for good reading/flaming.

    Which causes me to wonder if Coursey really believes what he writes or if he's just there to create reaction. eWeek has more than a few OSS fans and Coursey knows he's kicking the nest. Maybe he's just having fun?
  • by rve ( 4436 ) on Saturday April 09, 2005 @02:28PM (#12188531)
    Is a business with a turnover of about $200 million really considered a small business in the US?
  • by SysKoll ( 48967 ) on Saturday April 09, 2005 @03:00PM (#12188692)
    Unfortunately, companies of this size comprise the bulk of American business.

    A side remark: "comprise" is a synonym of "include". The author means "companies of this size compose the bulk etc.". These latinates are not equivalent.

    You can say:

    • A set is composed of elements
    • A set comprises elements
    • A set is made of elements

    Don't say "is comprised of", which is to English what "Microsoft security" is decency. :-)

  • by Brent_Edwards ( 585547 ) on Saturday April 09, 2005 @03:19PM (#12188778)
    I heard a saying some time ago "You won't get fired for choosing IBM. I think you can easily say the same about Microsoft. Many managers deal with consistant problems, missed deadlines, etc and would get questioned to no end if they were using (publicly) a cheap (inexpensive) or free solution. In my experience managers would rather not take the risk of a cheaper solution having issues, and not having a clear direction to point a finger if something was to go wrong. I often hear things from my management like "Microsoft is helping us work through this issue", in reality it's not a Microsoft problem at all but it gets the manager off the hook.

    I have found the easiest way to get Linux into business is just do it, and do it quietly. It's very hard to say "Can't we do x with Linux?", but much easier to do it quietly then when the day comes up where a manager suggests a Microsoft solution to x you can say well we are already doing that with Linux and it's much cheaper (all costs considered) than the Microsoft solution. Try doing this the other way around and you will get shutdown 9 times out of 10.
  • by Danathar ( 267989 ) on Saturday April 09, 2005 @07:04PM (#12189845) Journal
    In my company ALL corporate IT software is Microsoft (even though the account I'm on is supporting UNIX/LINUX thank GOD!). The fact of the matter is, a major reason why people choose MS is the same reason people choose CISCO. Even if there is a catastrophic failure....viruses blast all the PC's, constant crashes. People DONT get fired because they chose Microsoft. They can pan the excuse..."Well...it's windows what do you expect?". Management shrugs it off because to admit that they made an error choosing ONE vendor for their entire IT infrastructure makes them look bad. Choosing LINUX means that if it were to fail they would get panned for taking risk. From an individual manager's perspective there IS no personal career risk from choosing Microsoft. If it breaks...well everybody uses microsoft so it's not his fault (mentality)
  • by pavera ( 320634 ) on Saturday April 09, 2005 @10:36PM (#12190894) Homepage Journal
    They talked to "IT Managers", at my last job (a midsized company revenues of about 500m/yr) we had 20 servers in the racks, 10 were windows and 10 were linux, and we were migrating everything we could over to linux as quickly as possible, file servers, web servers, intranet, database, the only thing windows was still doing was print servering because our printers didn't have a reliable linux driver...

    Anyway, my point is that the IT Manager didn't have a clue what we were running. He said "Make x happen with $y". Often times (we're talking 99-01 here) the $y was prohibitively small to achieve anything with windows... IE, smaller than a single license for windows 2k server. So being good admins and programmers we figured out ways to make x happen without spending any money (or spending very little). This actually was well rewarded in the form of bonuses and stuff (the company was good about taking care of their people). If they called my old IT Manager he said "we're using windows" cause that's whats on his desktop, and he doesn't know the difference between samba, php, apache and windows, asp, and iis. He doesn't see the difference cause we did our jobs right.

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