
Apple Still Hasn't Fixed Its MacBook Keyboard Problem (wsj.com) 125
Joanna Stern, writing for the Wall Street Journal [the link may be paywalled]: Why is the breaking of my MacBook Air keyboard so insanely maddening? Let's take a trip down Memory Lane.
April 2015: Apple releases the all-new MacBook with a "butterfly" keyboard. In order to achieve extreme thinness, the keys are much flatter than older generations but the butterfly mechanism underneath, for which the keyboard is named, aims to replicate the bounce of a more traditional keyboard.
October 2016: The MacBook Pro arrives with a second-generation butterfly keyboard. A few months later, some begin to report that letters or characters don't appear, that keys get stuck or that letters unexpectedly repeat.
June 2018: Apple launches a keyboard repair program for what the company says is a "small percentage" of MacBook and MacBook Pro keyboards impacted.
July 2018: Apple releases a new high-end MacBook Pro with the third-generation of the keyboard that's said to fix the issues.
October 2018: Apple's new MacBook Air also has the third-generation keyboard. I recommend it, and even get one for myself.
Which brings us to the grand year 2019 and my MacBook Air's faulty E and R keys. Others have had problems with Apple's latest laptops, too. A proposed nationwide class-action suit alleges that Apple has been aware of the defective nature of these keyboards since 2015 yet sold affected laptops without disclosing the problem. "We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry," an Apple spokesman said in a statement. "The vast majority of Mac notebook customers are having a positive experience with the new keyboard." If you have a problem, contact Apple customer service, he added. John Gruber, a long time Apple columnist: I consider these keyboards the worst products in Apple history. MacBooks should have the best keyboards in the industry; instead they're the worst. They're doing lasting harm to the reputation of the MacBook brand.
April 2015: Apple releases the all-new MacBook with a "butterfly" keyboard. In order to achieve extreme thinness, the keys are much flatter than older generations but the butterfly mechanism underneath, for which the keyboard is named, aims to replicate the bounce of a more traditional keyboard.
October 2016: The MacBook Pro arrives with a second-generation butterfly keyboard. A few months later, some begin to report that letters or characters don't appear, that keys get stuck or that letters unexpectedly repeat.
June 2018: Apple launches a keyboard repair program for what the company says is a "small percentage" of MacBook and MacBook Pro keyboards impacted.
July 2018: Apple releases a new high-end MacBook Pro with the third-generation of the keyboard that's said to fix the issues.
October 2018: Apple's new MacBook Air also has the third-generation keyboard. I recommend it, and even get one for myself.
Which brings us to the grand year 2019 and my MacBook Air's faulty E and R keys. Others have had problems with Apple's latest laptops, too. A proposed nationwide class-action suit alleges that Apple has been aware of the defective nature of these keyboards since 2015 yet sold affected laptops without disclosing the problem. "We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry," an Apple spokesman said in a statement. "The vast majority of Mac notebook customers are having a positive experience with the new keyboard." If you have a problem, contact Apple customer service, he added. John Gruber, a long time Apple columnist: I consider these keyboards the worst products in Apple history. MacBooks should have the best keyboards in the industry; instead they're the worst. They're doing lasting harm to the reputation of the MacBook brand.