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Submission + - Why Can't Microsoft Count to 0? 1

RecursionIsRecursion writes: "I recently came across on an article detailing a programmer's recent attempt at creating an add-in for Outlook apparently yielded far more head-wall contact than he expected. Follow his journey as he discovers that Microsoft likes to make internal standards, hide their documentation, and then not follow them anyway."
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Why Can't Microsoft Count to 0?

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Ocean: A body of water occupying about two-thirds of a world made for man -- who has no gills. -- Ambrose Bierce