Red Hat CEO: Bring On the Clones

An anonymous reader writes "Best Buy and Barnes and Noble have a problem with showrooming — shoppers checking out the merchandise in their stores and then proceeding to order the goods at a discounted prices online. And Red Hat might have a similar problem with people (not just college kids and software professionals boning up on their skills at home, either) using the free-as-in-beer CentOS rather than licensing Red Hat Enterprise Linux and paying support fees. But according to CEO Jim Whitehurst, Red Hat's competitive position may actually be helped by CentOS in the same way that counterfeit Windows products sold on the streets in the Far East may have helped Microsoft — by cementing their position as the technology standard, in a marketplace that also includes entrants from SuSE, Debian, Oracle, and Ubuntu, just among Linux-based entrants. Who does Whitehurst consider to be Red Hat's most direct threat? VMWare."

Re: Doesn't make sense

[plover]

I always thought almighty god was zeroth level support. As in "You turn this sucker on and I'll pray to god that it works this time!"

From there, it's not good. You pick up the phone and descend to to the first circle of limbo, reserved for call center operators doomed to read from scripts. Next is the second level, where the phones are answered by system support groups, pummeled eternally by threats full of hot air to call their managers. The third level is a noisy, cold, icy machine room where system administrators are berated every time they take a call. The fourth level is where engineers are forced to joust with managers to keep their jobs while their phones ring endlessly. The fifth circle is where the VPs are tormented by joyless CEOs, members of the board, and majority stockholders in status meetings. The sixth circle is reserved for the salesmen who lied about their company's products, where they are surrounded by stacks of flaming four color glossy brochures touting features their systems never supported. The seventh circle is where the CFO sits in a rain of fiery charts of accounts and charges of embezzlement. The eighth circle of callbacks is where the company lawyer sits in a tarpit, where judges and prosecuters jab him with pitchforks full of product liability lawsuits. And the ninth circle is where the CEO is strangled and choked by a rack full of ethernet cables and fiber optic pipes, never understanding why none of them can ever hook up his iPhone to his PC no matter how hard he tries, and is bludgeoned by passing stockholders throwing dead batteries at him.

At least that's how we do support.