Dell To Offer Ubuntu Laptops Again 218
An anonymous reader writes "TechCrunch reports that Dell will be officially re-entering the Linux laptop market. Beginning this fall, it will sell a 'developer edition' of one of its Ultrabooks that comes pre-loaded with Ubuntu 12.04. Dell first started offering computers with Linux installed in 2007, but they dropped the products in 2010. This spring, a skunkworks effort called Project Sputnik was announced, and now, after the completion of a short beta test, the Ubuntu laptops have been given a green light for commercial sale. Canonical has been working alongside Dell to help make this happen."
Looks like it's time to negotiate OEM pricing with (Score:5, Interesting)
Looks like it's time to negotiate OEM Windows pricing with Microsoft. Out comes the old pal, Linux, and stays there right up until Microsoft complies with Dell's demands. This is getting tiresome. It's the third or fourth time they've done this, there's no element of surprise to anyone but people with Alzheimers.
Re:Looks like it's time to negotiate OEM pricing w (Score:5, Interesting)
Re:Can't wait.... (Score:4, Interesting)
... because you can't do that now with a windows-based dell machine?
yes yes, I know, it's fashionable to hate ubuntu. Because if there's one thing that unites hardcore linux fanboys, it's hating any other distro except their own. Sometimes I wonder if they hate other distros more than they hate MS.
Intentionally Damaging their Brand to Upsell it. (Score:5, Interesting)
"'who ISN'T buying dell"
Nor am I, nor will I ever. Back in the mid to late 90s DELL was an awesome system.
Anyone remember the Dimension 450? Anyway, in the early and mid-2000s, their overall service and quality level just tanked.
Intentionally so, actually. I am posting this as AC since I worked for Dell for a great many years as a Gold Tech Support Agent, and I don't particularly like the idea of being sued for letting the cat out of the bag.
The reason your service and quality level tanked -- why calls were outsourced to India, why parts became just a little bit flakey, etc -- was to give sales a reason to upsell you.
Yes, outsourced techs are cheaper (they make pathetically low wages), but they also gave us an opportunity to sell you a service contract to speak to an American for a vastly inflated price, and they make a killing doing so.
Yes, the cheaper parts are cheaper, but they gave us an opportunity to sell you a next day or 4 hour service contract for your hardware, rather than have you ship in the laptop or wait for service, and again, they make a killing doing so.
It's the latter (upsells) not the former (direct discounts) that Dell was interested in.
The higher ups were quite open with this when they were explaining why we couldn't help frustrated customers who India sent over to us -- if India couldn't fix something, and it was past 5 o'clock over there, they'd punt the customer over to us-- and we'd punt them right back, most of the time.
And yes, you can still get an American. When you buy your next Business model Dell, ask for a "Pro Support" warranty. Unfortunately, you won't get me, as my site (as well as all the Canadian sites) were outsourced... to Dell. They closed our site claiming they didn't need 3 Pro Support sites, then outsourced our jobs to a company Dell owns down in Florida -- but this way, they don't have to give benefits nor a fair wage. Ain't economics grand?
Re:Can't wait.... (Score:5, Interesting)
You joke, but the big benefit of computers sold with Linux pre-loaded (any Linux- even crap) is that there's a good chance that it'll be 100% Linux-compatible hardware. Makes life far easier when installing your actual distro of choice.