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Dell Opens a Poll On Linux Options
Posted by
kdawson
on Tue Mar 13, 2007 04:52 PM
from the you-asked-for-it dept.
from the you-asked-for-it dept.
narramissic writes "In response to overwhelming user demand for Linux, Dell has posted a survey on a company blog that asks 'PC users to choose between Linux flavors such as Fedora and Ubuntu, and to pick more general choices such as notebooks versus desktops, high-end models versus value models and telephone-based support versus community-based support.' Votes will be collected through March 23, and Dell plans to use the feedback to begin selling Linux-based consumer PCs." The poll is pretty minimal. Wonder how much it will really guide Dell's choices.
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Michael Dell Using Ubuntu Linux At Home 236 comments
whoever57 sends us a link from the Dell site noting that Michael Dell is using Ubuntu Linux at home (7.04, Feisty Fawn) on a Precision M90 laptop loaded with Openoffice.org and Evolution. If one were betting on which distro Dell will eventually ship pre-installed, this factoid might be food for thought. Oh, and Micheal Dell's gaming system uses XP Media Center edition.
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Slashdotted (Score:5, Funny)
Support? (Score:5, Interesting)
I love Linux and all, but what kind of support would be offered compared to Windows support? I have no experience with Windows support (don't use it), but when I call my ISP and other companies, they ask questions like "What version of Windows are you using?" By being a Linux and Mac guy, I find myself self supported much of the time, which is OK most of the time, but when the internet is down or something that is not OS dependant, I have issues from time to time, and its next to impossible to talk with support people sometimes.
Now, I'm not talking about me. I've run Linux on a number of Dells (hundreds), but I don't need Linux support, but for "normal" people or whatever, what kind of support will they get?
None Please (or DOS if you must) (Score:5, Interesting)
I can install Redhat via a USB drive in 10 minutes so the advantages of pre-installation are minimal.
What I really care about is not paying the Microsoft tax!
Re:None Please (or DOS if you must) (Score:5, Insightful)
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Survey Contents (Score:5, Informative)
Screw You Dell (Score:5, Funny)
Dell you can go to hell, I am never going to buy your products again!!!
Re:Screw You Dell (Score:5, Funny)
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Problem worth considering... (Score:5, Interesting)
Dude! (Score:5, Funny)
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Re:Dude! (Score:5, Funny)
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Cowboy Neal (Score:5, Funny)
Xix.
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Smells like a trap. (Score:5, Insightful)
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Re:Smells like a trap. (Score:5, Interesting)
I don't see much more they could have usefully asked. Besides, if you buy your laptop with KDE on it, it's a matter of a few minutes to install GNOME. (And since this is Dell, you can probably expect a set of CDs with at least the most common packages on them. When I purchased Debian CDs once, they came with pretty much the entire repository.)
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Re:Smells like a trap. (Score:5, Interesting)
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Re:No Poll? (Score:5, Funny)
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Re:Naaa. (Score:5, Insightful)
They can't even ensure that they'll work properly.
Fully testing a distribution on a given piece of hardware probably takes a man-month.
Trying to fix issues that don't work increases that time line.
The best they could do is set up a standard test- run it against a given distribution and give it a percentage pass rating.
Would you seriously pay them $890 for a laptop with a version of linux that passes 97% of tests and they'll show you a list of the 3% of the tests that fail so you can decide if you want to figure out and fix them or not on your own. Myself- I want everything to just work. And that means they can really only use a couple standard flavors.
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Re:Naaa. (Score:5, Insightful)
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explanation (Score:5, Insightful)
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Re:Dell? (Score:5, Insightful)
No, it's because they're cheap, and are of basically predictable quality.
Most of the companies that specialize in "Linux laptops" that I've ever seen, charge a significant premium. In some cases, more of a premium than top-of-the-line Apple hardware. But more than that, it's hard to tell what you're buying. If I order a Dell, I have a good idea of what I'm going to get. With a no-name laptop, which is what most of the Linux ones start off as, it's harder to say. I can't go down to Best Buy and hammer on one of their keyboards to see whether it sucks or not. I can't go ask 5 out of every 10 of my friends what they think of theirs. That's a problem.
It hasn't really been a problem to get a computer that will run Linux in a while, if you're willing to pony up bucks. The reason people are so interested in Dell, is that it would mean (hopefully) cheap, known-quality Linux machines, being sold right next to Windows ones. That's a big deal, particularly for the vast field of people who are 'on the fence' about "that whole Linux thing."
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Well, they've GOT to pick something... (Score:5, Insightful)
The problem is that it's impractical for Dell, or any other company, to support every distribution and version of GNU/Linux that's out there. It's also impractical for them to test every hardware configuration with all of those distributions. They've got to pick one. Or two. Or five. Or whatever practical number their support people can handle. (Which I'm guess will end up being one or two at the most.)
Personally, I think they should go with Ubuntu, as it is extremely popular and arguably the most user-friendly distribution. If you want a different distribution, you're free to install it, and it will probably work since you know that the Ubuntu drivers will work on their hardware. But if you get a Dell with Linux, along with their support and guarantee that it will work on their hardware, you'll have to go with the distribution they've actually tested and that they support.
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That's the problem, not the solution. (Score:5, Insightful)
One of the reasons that Dell et al have always used as an argument against installing Linux by default, is that Linux users are too hard to please, and the market is too balkanized. With Windows, you have (well, you did, pre-Vista) Home, and Professional, and you can charge extra for installing Professional. With Linux, you have Ubuntu, Novell, Fedora, and god knows what else, and you really can't charge extra for installing one or the other without alienating users.
I think they need to pick ONE easy-to-use "beginners Linux" distribution, like Ubuntu or Lindows, and then offer a 'bare drive' option for users who want something else. Let's face it; if you are enough of a Linux user to have developed a preference between distributions, you can install the damn thing from an ISO. As long as the hardware is compatible and has Linux drivers available, you ought to be able to put anything you want on there.
The argument for pre-installations is really about novice users who can't be bothered to install an OS onto a fresh machine, and just want something that's going to work with minimal fuss. They need a distribution that's as idiot-proof and "polished" as possible, and that's what the criteria for choosing it should be.
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Re:That's the problem, not the solution. (Score:5, Insightful)
1) Even if I don't use the version they installed I will know that there are drivers (hopefully open source) available for that specific hardware and these drivers can likely be ported to my distro (if they haven't already).
2) If piece of hardware X isn't working right now I have no idea if it's a hardware or driver problem. If they have a pre-installed version I can throw it on pre-installed distro and test it. If the hardware still doesn't work that still means it's either the hardware is broken or the driver is broken. However with the pre-installed distro I now have the ability to bug Dell about it since in either case it's still their problem.
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A choice of all distributions. (Score:5, Interesting)
AND NOT COSTING MORE THAN AN EQUIVALENT WINDOWS BOX.
Box A
Windows config - $500
Linux config -
- remove modem (save $5)
- replace modem w/Linux compatible (kernel 2.6.18) (add $15)
- remove wireless card (save $10)
- replace wireless card w/Linux compatible (kernel 2.6.20) (add $25)
And so on. Support "Linux", not "Red Hat". Ship the hardware and let the buyer get support from the distribution s/he prefers.
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Re:A choice of all distributions. (Score:5, Insightful)
Not gonna happen. Not in a million, billion, trillion years. Dell has to maintain some semblance of quality and reputation. People who don't know what they're getting into, and buy a Dell box with some kind of Linux, are going to be sorely disappointed in Dell once they realize what their support options are. Also, how is Dell going to handle warranty issues? How can they possibly troubleshoot a PC is it has god-knows-what software on it?
Back to the ubiquitous car analogy: Toyota isn't going to sell you a car without tires. It's a hell of a lot more headache than it's worth.
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Re:I think what he means (Score:5, Insightful)
Hmmmmmmmn, on the one hand we've got a whole bunch of people saying 'we want Dell to pre-install linux', on the other hand, we've got just you saying 'its a bunch of zealots trying to game Dell to make linux look good'.
I know which I'd believe.
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