But now, Google appears to want more control. The report indicates Google wants to do a better job of competing throughout the market. They want to compete with Apple on the high end, but also seem concerned that manufacturers haven't put enough effort into quality budget phones. The article at Droid-Life argues, "We all know that Nexus phones will never be household items until Google puts some marketing dollars behind them. Will a top-to-bottom approach finally push them to do that?"
But that didn't help; the attacker contacted Amazon's phone support line instead, and gathered yet more information. Springer writes, "At this point, Amazon has completely betrayed my trust three times. I have done absolutely everything in my power to secure my account, but it's hopeless. I am in the process of closing my Amazon account, and migrating as much to Google services which seem significantly more robust at stopping these attacks." Springer's advice for fixing this: "Never do customer support unless the user can log in to their account. The only exception to this would be if the user forgot the password, and there should be a very strict policy." He also says email services should make aliases easier, and whois protection should be default.