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Three Takers Named for Microsoft's Linux Support

Posted by Zonk on Thu Dec 21, 2006 04:36 PM
from the step-right-up dept.
narramissic writes "According to an article on ITworld, Credit Suisse, Deutsche Bank AG, and AIG Technologies have signed on for Microsoft's technical support for Novell Inc.'s Suse Enterprise Linux. This follows last month's announcement of a deal between Novell and Microsoft that Steve Ballmer described as an effort to 'bridge the divide between open-source and proprietary-source software.' None of the companies cited the price of the support certificates, nor would they say how many they were activating. Even more interesting, Credit Suisse is a brand new customer for Novell."
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  • And so it begins. (Score:5, Insightful)

    by GodInHell (258915) * on Thursday December 21 2006, @04:40PM (#17330206) Homepage
    Ballmer: "Buy my service or you're open to liability."

    Customer: "Please don't hurt me."

    Ballmer: "These are some lovely client server apps you have here, it would be a shame if something were to.. happen to them..."

    Customer: "Okay.. okay, I'll pay.... I'll pay" [quiet weeping].

    -GiH

    • Re: (Score:2, Funny)


      Ballmer: "Can you squeal like a pig?"
    • by h4rm0ny (722443) <h4rm0ny.tarddell@net> on Thursday December 21 2006, @05:06PM (#17330632) Journal

      So when is /. going to replace the SuSE icon with a stylised thirty pieces of silver?
      • So when is /. going to replace the SuSE icon with a stylised thirty pieces of silver?

        Never, we are way to scientifically mindied here to resort to Biblical symbolism. However we are quite mean enough to, say.... superimpose a portrait of Vidkun Quisling [wikipedia.org] over the Novell logo.... Mwuhahahahahahahahaha!
    • Re: (Score:3, Interesting)

      Deutsche Bank AG I believe is one of the people who said SCO's stock price would go to $45 a share.

      there would of been no arm twisting there.
    • As far as "bridging the divide between open-source and proprietary-source software" is concerned, Ballmer doesn't seem to grasp that the basic concept of open vs. closed. His so-called "divide" isn't something that can just be patched up like so many Microsoft products. The only way to "bridge" the difference between open and closed is with a hinge.

      So which way does Ballmer expect to bridge this door?
    • Re: (Score:3, Informative)

      Ballmer: "Buy my service or you're open to liability."

      I thought the whole point of the deal was that people need to buy SUSE or else they're open to liability.

      Seriously though, spiritual violations of the GPL aside, if I was an IT department using both Linux and Microsoft products it would seem to make sense to use SUSE since Microsoft and Novell work together.

  • by n6kuy (172098) on Thursday December 21 2006, @04:43PM (#17330242) Homepage
    It's a cookbook!
  • Great. (Score:5, Funny)

    by marcello_dl (667940) on Thursday December 21 2006, @04:45PM (#17330286) Homepage Journal
    Now Novell will have to introduce random behaving bugs in his packages lest the microsoft support guys feel disoriented.
  • Working the Suse helldesk for Microsoft...
    <full body shudder>
    I'd feel like I'd been shot down behind enemy lines. Or maybe more like a galley slave.
    • by mandelbr0t (1015855) on Thursday December 21 2006, @05:17PM (#17330762) Journal
      Working the SuSE helpdesk wouldn't be as bad as you think. #1 call is going to be "I need to share these files from my Linux server to my Windows 2k/XP desktop." Microsoft will be motivated to make this happen (I've had some strange problems with this in the past). They really don't want the helpdesk response to be "Sorry, but Microsoft hasn't released that patch yet." They can blame Samba, sure, but then Microsoft looks stupid for associating with a product they won't stand behind. From an Interoperability standpoint, it seems that Microsoft is playing ball.

      I think the only real problem here was the deliberate attempt to undermine the GPL. In the end, though, the effect is not as bad as we think. GPLv3 plugs the loophole, a Linux vendor gets a ton of cash from Microsoft, and life goes on. I don't like Novell getting in bed with Microsoft, but it's not like they had a whole lot of choice. $400 million is a lot to turn down on the basis of "principles", "morals" or "ethics". The important thing is that the timing of the announcement allowed the GPL to be developed to prevent any further deals of this nature to be made.

      mandelbr0t
  • So...this deal is bad for Novell how??

    http://www.linux-watch.com/news/NS6962961128.html [linux-watch.com]
    • It isn't. They got their thirty pieces of silver.
      • by nadamsieee (708934) on Thursday December 21 2006, @05:52PM (#17331164)
        It isn't. They got their thirty pieces of silver.
        They may have gotten paid (short term gain), but Novell has lost their way with the community that feeds them in the process [groklaw.net] (long term loss).
          • by Jason Earl (1894) on Thursday December 21 2006, @07:52PM (#17332328) Homepage

            It's easy enough to say that, but Credit Suisse, Deutsche Bank AG, and AIG Technologies are not likely to be very happy when the next version of Samba rolls out and they can't use it because it is licensed under version 3 of the GPL and Novell can't distribute GPLv3 apps and still maintain its deal with Microsoft.

            Novell has a vested interest in keeping the Free Software community happy because there is no way that Novell can compete if it has to maintain its own forks of popular Free Software projects. Novell is having enough trouble trying to convince customers that a migration from Netware to SuSE Linux makes more sense than a migration from Netware to Windows. The last thing Novell needs is this sort of drama.

              • Re: (Score:3, Insightful)

                Novell will continue to be able to distribute GPLv2 versions of Samba. However, the new versions and added functionality will be unavailable to Novell and Novell's customers. Old versions of Samba are hardly a recipe for increased interoperability with Windows. Now, Novell could try and fork Samba from the newest GPLv2 version and compete with the official branch, but seeing as how Novell just lost their chief Samba hacker that's not likely to be a very good plan. Even if they could keep up Novell will

              • Re: (Score:3, Insightful)

                Sure, Novell could swap out Samba for something written by Microsoft that does the same thing. Of course then Novell would be 100% dependent on Microsoft for an important piece of its network operating system stack. Beta versions of Samba are currently able to completely replace an AD domain controller. What do you think the chances are of Microsoft delivering something like that to Novell? If Microsoft's Samba replacement is anything like the other bits and pieces of UNIX software Microsoft has written

          • Re:Yawn (Score:3, Insightful)

            When clients like these sign on to the program, the Geek becomes expendable.

            Sure...but only until some overpaid executive can't get his second yacht because of revenue shortfalls. This is only as permanent as there is money to be made.
  • by IANAAC (692242) on Thursday December 21 2006, @04:50PM (#17330368)
    Since Credit Suisse is a new Novell customer, you'd think that Novell would have tried to sell them their own suppport.


    What am I missing?

    • What your missing is that this is even better. MS sold them Novells support.
    • Since Credit Suisse is a new Novell customer, you'd think that Novell would have tried to sell them their own suppport.

      You'd think so, wouldn't you?

      But suppose Microsoft was offering those licenses on a "free" evaluation basis? Note that no one is talking about how many licenses Credit Suisse activated. Even one person trying one "free" license just to see how it worked would meet the criteria identified in that story.

      On the other hand, Novell's marketing efforts in the past have sucked beyond belief. It wo

    • Re: (Score:3, Interesting)


      You're not missing anything based on the evidence available to us. The conclusion is that there's something behind the scenes. It makes me wonder what sort of deals are being made between Microsoft and the directors at Novell.
    • by PCM2 (4486) on Thursday December 21 2006, @05:05PM (#17330620) Homepage
      Since Credit Suisse is a new Novell customer, you'd think that Novell would have tried to sell them their own suppport. What am I missing?

      According to Matt Asay over at InfoWorld, [infoworld.com] this story is incorrect, or at best exaggerated. He says he has it on authority that all the companies mentioned in the story had been using both Suse and Red Hat for some time.

      • Re: (Score:3, Interesting)

        We have a big Credit Suisse data center based locally and they have been using Novell products all along...

        Wonder where they got their information?
  • Even more interesting, Credit Suisse is a brand new customer for Novell.

    What's so intresting about that ?
    It's not like Microsoft would start companies to make it look like people are actually supporting this thing.
    • What are you implying, that Microsoft traveled 150 years back in time to found Credit Suisse, including its $1,174,731,000,000 in assets, just to shill for Novell?
  • We always know Microsoft was good at selling bad stuff but this takes the cake.
    Why, oh way would you buy Linux support from Microsoft!
  • "Support" (Score:5, Interesting)

    by porkThreeWays (895269) on Thursday December 21 2006, @04:53PM (#17330416)
    The word "support" is so overused. What exactly does support mean these days anyway? Patches that don't work? Phone calls to someone out of the country that doesn't speak your language natively and has never actually used the program in a production environment? Hold times of 45 minutes? Security updates that break other parts?

    Honestly, the word "support" to me has almost no meaning anymore. It's been thrown out there so many times as the deciding factor in a purchase, however I've yet to see really useful support. I've dealt with companies big and small and have never resolved a difficult issue in less than an hour with their supplied support.

    All I care about anymore is whether they give you the proper tools to solve the problem yourself. Proper documentation and the source code (yes, smaller companies will give you source code if you are big enough and that's the deal breaker). I'll take that over a level I phone jockey any day!
    • Re: (Score:3, Interesting)

      The word "support" is so overused. What exactly does support mean these days anyway? Patches that don't work? Phone calls to someone out of the country that doesn't speak your language natively and has never actually used the program in a production environment? Hold times of 45 minutes? Security updates that break other parts?

      None of that. It means "paid scapegoat", i.e. job security for IT professionals who, instead of getting fired for the inevitable IT problems, can shift the blame for those onto the

  • Masochists. (Score:5, Funny)

    by Bandman (86149) on Thursday December 21 2006, @04:53PM (#17330426) Homepage
    Yes, because Microsoft's Windows support is such a sterling example of quality, I can see where companies would have to be literally fended off with dead chickens from taking this deal.

  • This is the one time I feel that "ItsaTrap" would be an appropriate tag.

  • BAD Headline... (Score:5, Informative)

    by LDAPMAN (930041) on Thursday December 21 2006, @05:02PM (#17330570)
    MS is not providing them Linux support. The sold them Novells support program.
  • Is that I don't have an account with those 3 institutions.

    So I could close em.
  • They are... (Score:5, Funny)

    by Misch (158807) on Thursday December 21 2006, @05:26PM (#17330870) Homepage
    Dewey, Cheetem, and Howe
  • What strikes me here is that Microsoft could potentially make more money selling "we won't sue you" certificates to [Novell] Linux users than the companies actually providing *real* support for said systems ...
    • embracextendextinguish seems more appropriate. Weird feelings aside, it's clear Microsoft wants to associate itself with the idea of linux and Open source stacks. Otherwise they would have done the sensible thing: having Novell customers contact specialized Novell support.

      This is like having a Mercedes and have it serviced by BMW.
      • Re:itsatrap (Score:5, Funny)

        by Intron (870560) on Thursday December 21 2006, @05:03PM (#17330596)
        This is like having a Mercedes and have it serviced by Kia.
        • Thank you, pal. Now that I fully realize the imperfection of my metaphor, I humbly rephrase it as: "This is like owning a Mercedes and have it serviced by a car rentals company who lends vehicles featuring the chassis of an armoured BMW and the engine of a kia 1.1 and assists its stranded motorists for hefty additional fees".
        • This is like having a Mercedes and have it serviced by Kia.

          Naw, I like Neal Stephenson's analogy [cryptonomicon.com], because then it would be like having an M1 tank, made of space-age materials and jammed with sophisticated technology from one end to the other, that's been modified in such a way that it never, ever breaks down, is light and maneuverable enough to use on ordinary streets, and uses no more fuel than a subcompact car, and taking it to a station wagon car company to have it serviced.

        • Finally, (Score:4, Funny)

          by asifyoucare (302582) on Thursday December 21 2006, @07:25PM (#17332066)
          ... a good car analogy on Slashdot.

          Actually, make that a perfect car analogy.

    • The more things change, the more they stay the same.
      • Re: (Score:3, Informative)

        Godwin's law only applies when the entity in question had no connection to Nazi, not when the discussion is centered around unethical deeds of Volkswagen, IBM or Swiss banks.
    • Re: (Score:3, Insightful)

      Blind bashing? In this case, I don't think so.

      To use another bogeyman to illustrate it... this is like Sony "offering" to "service" Xbox 360s, or something.

      I've already seen some other analogies put forth, and I find this is one case where they are friggin' hilarious, and appropriate :)

    • by Teckla (630646) on Thursday December 21 2006, @05:36PM (#17330996)

      It's not Microsoft's fault if these companies choose to pay for support they don't actually need.

      What?! Microsoft's CEO basically threatens companies that use Linux, and Microsoft isn't at fault?!

      And I suppose if Guido says, "Bad things might happen to your family, Mr. Anonymous Coward, unless you pay me some 'protection' money...", then it isn't Guido's fault if you pay him for protection you don't actually need???

      And you got modded Insightful! Unbelievable!

      I, for one, am getting pretty tired of people whining that Microsoft gets unfairly bashed here on Slashdot too often. I regularly read plenty of responses that defend Microsoft that get modded +5 Insightful.

      • Re: (Score:3, Interesting)

        I, for one, am getting pretty tired of people whining that Microsoft gets unfairly bashed here on Slashdot too often. I regularly read plenty of responses that defend Microsoft that get modded +5 Insightful.
        Its called astroturfing [wikipedia.org]. The truth hurts, but that doesn't mean that the MS fanboys and the MS marketing department are going to take it laying down...
      • I, for one, am getting pretty tired of people whining that Microsoft gets unfairly bashed here on Slashdot too often. I regularly read plenty of responses that defend Microsoft that get modded +5 Insightful.

        It's incredible, it's almost as if some people have a different viewpoint to your own! How could that be?

        What?! Microsoft's CEO basically threatens companies that use Linux, and Microsoft isn't at fault?! And I suppose if Guido says, "Bad things might happen to your family, Mr. Anonymous Coward, unle

    • ...Joe "the Butcher" Provoloni said "it's not our fault if those guys paid for protection they don't actually need".