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AT&T Considers Mac OS X, Linux For 70,000 Desktops 476

hype7 writes "CNet's News.com.com is reporting that AT&T is reconsidering its corporate IT investment in Microsoft Windows - with both Mac OS X and Linux being considered. Although the article notes that AT&T is not actively seeking to replace Windows, there's a wonderful quote on the page from the AT&T guy - 'Any CIO would not be doing due diligence if they are not looking at their options now.'" As with previous mass-migration stories, a cynical (or realistic) viewpoint is also that by "looking into" non-Windows operating systems, they're giving themselves a bargaining chip when talking with Microsoft. Update: 10/06 17:35 GMT by T : Actually, that's 70,000 desktops, rather than 7,000 as originally stated.
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AT&T Considers Mac OS X, Linux For 70,000 Desktops

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  • by Cybertect ( 85900 ) on Wednesday October 06, 2004 @08:21AM (#10449197) Homepage
    If large corporate entities like AT&T are prepared to do the research, then it will help everyone take the alternatives to the Micro$oft desktop quasi-monopoly seriously.
    • The problem is that the article says AT&T is evaluating operating systems, not setting up an office with Linux or MacOS desktops to test productivity. On the other hand, it sounds like that's what IBM is doing -- much more real-world stuff. It's disappointing that AT&T doesn't seem to be giving Linux desktops a real evaluation. They don't mention testing application productivity.
      • Illustration... (Score:5, Interesting)

        by Cybertect ( 85900 ) on Wednesday October 06, 2004 @08:33AM (#10449272) Homepage
        About six months ago I was told by an 'engineer' for a *very* large IT consultancy in the UK (infamous for overrun government contracts) that there wasn't any point in connecting a couple of OS X machines to a proposed ADSL router installation since "Apple Macs can't be networked" and that they certainly couldn't use the Internet in any way, shape or form.

        I nearly fell off my chair.
        • by Fulcrum of Evil ( 560260 ) on Wednesday October 06, 2004 @08:45AM (#10449344)

          I guess those gigabit ethernet ports are just for show, huh?

        • arse. how the hell am seeing this then? am i dreaming? is that you mum........
        • by LaCosaNostradamus ( 630659 ) <`moc.liam' `ta' `sumadartsoNasoCaL'> on Wednesday October 06, 2004 @09:24AM (#10449618) Journal
          I nearly fell off my chair.

          The next time you encounter one of these fucking morons -- who give us real techies a reeeeally bad name -- please DO fall off your chair ... and onto their legs or something, hopefully breaking them and forcing them into rehab for a couple of weeks so you can get done the thing that they had sworn up and down could not be done.
        • Re:Illustration... (Score:4, Insightful)

          by TomorrowPlusX ( 571956 ) on Wednesday October 06, 2004 @09:38AM (#10449716)
          My ex-roomate, was a VERY capable Novell/Linux/Windows admin. When I let him use my powerbook one day he said to me...

          "What's this about usability? I thought Macs were supposed to be so usable? I can't even find a start menu. How are you supposed to run anything"

          Not to mention he thought my 12" aluminum PB, the most robust and well made computer I've ever owned, looked "cheesy", compared to his 100% black plastic Dell -- complete with its ill fittings and cracks.

          I'm serious. The reality is that these people have had it shoved into their heads, for YEARS, that Macs are toys. Playthings for "ghey" graphic designers.
          • by Gorimek ( 61128 ) on Wednesday October 06, 2004 @12:10PM (#10451413) Homepage
            The big irony about the "Mac is a toy" myth is that the one field where Macs really do have a shortage of apps is games.

            So the one thing the Macintosh is really not suitable for is as a toy.
        • Re:Illustration... (Score:5, Interesting)

          by NtroP ( 649992 ) on Wednesday October 06, 2004 @10:53AM (#10450455)
          Heh, my brother called last week to ask for some advice about connecting a bunch of OS X boxes to a Novell File Server at his (very large) church. He said the church IT guy refused to allow macs on the network because he's "so busy keeping the PCs running, he doesn't have time to reconfigure everything for the macs to work".

          I laughed and told my brother that, yes, Novell can do AFP filesharing, but that reconfiguring wasn't necessary. I said just connect to the fileserver using smb, just like the windows boxes are doing. The IT guy doesn't have to do anything and won't even know they're on the system as long as they have user accounts.

          Worked like a charm.

          For the record, we have a 20,000 user Active Directory domain at work spread accross more than 30 locations. Some locations have Dell servers with OS X clients connected, others have Xserves with PC's connected to them. They all fully participate in our kerberos domain with single-signon enterprise-wide. No customization was required on either platform to make this happen (well except editing the smb.conf file manually to add "use spnego: yes" on the Xserves).

          We've been fighting the "It's a mac" syndrome with upper management for years now. Lately we've taken to just refering to new mac installations as "Unix" installations when presenting proposals and updates. For some reason, they have no problem with that.

          Macs have a long way to go before they overcome the "stigma" they developed during their classic days. Problem is, we still have a lot of "classic" macs and the users don't want to give them up. They're still productive with them - so we still have to turn AFP on on all our servers and fight the "resource-fork" hell that occurs when those files move from one OS to another or get emailed around.

          I'd love to be able to mandate an upgrade, but If I did, management would say we need to "upgrade" them to Windows. I can hear the wailing and gnashing of teeth already.

    • by Technician ( 215283 ) on Wednesday October 06, 2004 @11:18AM (#10450743)
      This post could be taken as a troll, but seriously consider the following.

      Corporation/government etc, considers Linux. Redmond makes a sweet deal, the lever is put aside until next time.

      I'm more in the mode of don't wake me until ATT&T deploy Linux enterprise wide. Then I'll pay attention, otherwise it may just be a price leverage move. MS has to make the move in price because if Linux becomes wide spread, then the critical mass can be achieved. If MS prevents critical mass and even kills Linux, then they can go back to pricing as usual.

      MS can not permit Linux to reach critical mass at any cost!
  • by Famatra ( 669740 ) on Wednesday October 06, 2004 @08:21AM (#10449198) Journal
    I find the #1 setback to getting Linux into schools, business and the workplace is employee/user resistance / backlash and resentment.

    People don't like having to learn a new operating system, especially if it is forced upon them.

    What i'd do is do it piecemeal, first you get rid of office and put in open office or what other Linux suite you'd use. And continue from there.

    Anyone else have solutions, or experiences, with user resistance to installing Linux or a new operating system?
    • by Apreche ( 239272 ) on Wednesday October 06, 2004 @08:36AM (#10449290) Homepage Journal
      Yeah, at first people don't like being forced to learn it. What you have to do is not put it on their computers, but show it to them on another computer. Let them see and experience the advantages of this system over the other. Migrate people who don't mind. Eventually the people who don't will watch the people who did. The people who did was be like "oh, its so fast, oh it never crashes". Then when it becomes popular people will go over in droves.

      When you just stand there telling them the reasons its better they zone you out and don't listen. You're a computer guy talking about computer stuff they don't care to understand. But once they experience how much better it is, they want more. This is why Firefox is so successful. The difference in the immediate experience is so drastically and obviously superior to IE that people who use it for a few minutes and know how to effectively use tabs never go back.

      People are skeptical and cautious about moving to a new technology unless they see an obvious benefit. But when people have already moved forward to a new technology and have experienced the obvious benefit it is impossible to move them backwards to something less convenient.

      The only problem is that having a few linux boxes here, and a few windows boxes there makes the sys admins job not so good.
      • That is a really good idea, moving over slow like that. It's so obvious, I can't believe I hadn't thought of it myself! Too bad I'm not in charge of doing any migrations. Maybe later down the road.
      • by mchawi ( 468120 ) on Wednesday October 06, 2004 @09:19AM (#10449592)
        If I go and show someone my version of XP at home - it runs fast and hasn't crashed in two years (believe it or not). If I show them Linux on my other computer - it also runs fast and hasn't crashed.

        Know what most people notice if I show them both?

        XP has prettier colors. I kid you not. I never know quite what to say to that. It does sort of illustrate though that better technology is NOT going to mean Linux is deployed everywhere. You have to understand that the typical non-geek does not think like we do. You and I will be in awe about some new technological marvel. A user will be in awe by moving icons and brighter colors.

        Not to say that all users are like that, but I'm always surprised by how many people on here think that technology will make Linux 'win' more home market share.

        This is the same group of people that voted for President in 2000 - and when CNN interviewed a group of undecided voters, several of them said they were voting for Bush because they liked his tie.

        So my proposal? Linux needs brighter colors. That will give it market share, and could eventually lead to Tux being elected President.
    • I see your point however, this harkens back to a story on /. yesterday about why IT project can fail. Look here [slashdot.org]

      The gist of it is that the problems with many IT undertakings is a lack of leadership. In the case of a mass migration to Linux or OSX or whatever else, there must be strong corporate leadership. Frequently this is not the case at all. Your idea about iteratively migrating makes some sense, but it prolongs the 'churn' time. I say migration must be done like band aid removal. One clean te
    • by H8X55 ( 650339 ) <jason...r...thomas@@@gmail...com> on Wednesday October 06, 2004 @08:42AM (#10449324) Homepage Journal
      step one is the browser [mozilla.org].
      you can win this one on the positive user experience front when they experience less pop-ups, spyware and the ilk.

      step two is the applications [openoffice.org].
      you'll win this battle with allies in the finanace department. they'll love not shelling out the big bucks for ms office licenses.

      step three is the os [linux.com].
      Win the battles to win the war.
    • so which is #1? Employee reistance? User backlash? Employee resentment? which? You seem to have more or less outlined six different things as your #1.
    • This isn't such a problem in the richer nations. However in parts of Brazil and Africa where they can barely afford the hardware they are bound to put up with the steeper learning curve of free operating systems to avoid the steep software licenses.
    • by ender- ( 42944 ) on Wednesday October 06, 2004 @09:11AM (#10449529) Homepage Journal
      I didn't even get as far as showing them linux. I work in a small office [10 ppl]. I had to re-install Windows XP for our receptionist. I installed Firefox and Thunderbird to replace Outlook and IE. I've been getting people one at a time to try it out, to see how it goes over and I thought since I was setting up her machine from scratch, I might as well try her next.
      She wanted nothing to do with it. She used it for half a day, and wanted Outlook/IE back. The only functionality that was "lost" was a task-list from Outlook, which I was in the process of looking for a standalone replacement for, but she decided she hated Firefox/Thunderbird. She didn't really have any valid reasons, just some mumbling about the web-page colors not showing up right [uh, yeah whatever].

      The other person I have using Firefix/Thunderbird has no problems at all. She likes it and has come to love the Tabbed browsing. :)

      So you will definitely find people who are against ANY sort of changes. God-forbid they have to learn anything new.

      DT
      • I have always thought it would be sneaky to keep a few Linux PC's as temporary replacements so when someone's computer needs repaired, give them a Linux PC and explain the differences and you will have their old PC back to new in a few days and see what happens.
      • Baby steps (Score:3, Insightful)

        by SunPin ( 596554 )
        FireFox would have won if you didn't team it up with Thunderbird. Thunderbird is not anywhere near as useful or user friendly as Outbreak. I'm not sure what kind of drugs the Mozilla foundation is smoking but, without a PIM, Thunderbird is useless for your average office computer user.

        Sunbird is going nowhere and hasn't advanced for awhile. Until somebody cares about that project, I suggest people refrain from promoting Thunderbird for the masses.

        Everyone that gets introduced to Firefox likes it. Brin
      • by a.ameri ( 665846 ) on Wednesday October 06, 2004 @01:21PM (#10452208)
        Completly agree. I was once working at the IT section of one of the biggest outfit manufacturers of my country. In the IT section we all used Linux boxes to develop our Java applications, but all the rest of the company of course were using Windows desktops, with some Novell and some (recently installed) Linux servers. One day one of the employees had her computer gone for soem repair or something, and she came to the IT section to ask if we have any extra computers to give her for a couple of days, untill her computer is fixed. We looked around and couldn't find a windows box, but had plenty of extra Linux boxes around. I asked he what she does with her computer, and she told me mostly checking email and using messenger and these stuff. I said, OK, Linux can also do that, do you want to try it? She shrugged off, as if not knowing what I am talking about. Anyway, I gave her the system.

        It was a Debian woody, Running KDE 3.1 IIRC. I never heard from her anymore, but a couple of days later, went to her room to see if how she was doing with the system. I looked at her desktop, and found out that she had customized Kicker, had gaim setup herself and was chatting happily with it. Had Kmail and many other applications setup herself, and I when I asked her if she liked Linux, she said she didn't see much difference, but that stability was it was better than windows (she used to use windows 98). Well, I tell you this was a person with no computer experience at all, who had problems pronouncing Linux correctly in the first place. Eventually she also replaced her home computer with Linux too.

        The opposite can also happen, I am now a university students and one of my firends who is a Electrical Engineering undergraduate, couldn't even stand firefox. I installed it on his computer once, and he used it for a couple of days before deciding that IE is better. (something about IE showing pictures better or something). This from a person who knows C Programming, and is a very knowledgable in his own field (chip design and etc, which scare the sh*t out of me). To be honest, a couple of his favorite websites also didn't show up correctly in Firefox, we know that's it firefox's problems, but the end-user it is.

        People are really different. Some hate change, any change in the way they do their work. Others are much more open to change, and don't mind it as long as they see the benefits. It doesn't have anything to do with hoe computer-literate people are. Yes, geeks master computer stuff more easily, but then again, many geeks are also resistant to change. If they get accustomed to one specific editor (vi), they go to any lenght to bash those who are using the other editor (emacs).

        Frankly, I don't think any fortune 500 company can switch to a 100% Linux soloution anytime soon. Linux has its advantages on the desktop, as does Windows. An objective person would look at each tool, and use the right tool for the right task. I agree that perhaps 80% of the computers in corporate america can easily move to Linux (and they probably should because of the TCO) but I can understand that many of those so called knowledge-workers really need applications that simply are not available on Linux.

        And BTW, amd I the only one who thinks slashdot is becomming more objective everyday? I was browing some 1998 and 1999 stories in slashdot the other day, and it seemed to me that at that time, we had much more trolls and these stuff. Sure we still have them today, but if you read stories at +4 or something, then you can actually see many knowledgable people who know what they are talking about.
  • Who knows? (Score:5, Insightful)

    by tekunokurato ( 531385 ) <jackphelps@gmail.com> on Wednesday October 06, 2004 @08:23AM (#10449205) Homepage
    I wonder how many companies are now doing this so they can get price breaks or cheap long-term contracts from MS?
    • Re:Who knows? (Score:3, Insightful)

      by Anonymous Coward
      Every single one of them.

      If I want a plumber, I let each one know that someone else is also coming in for a quote.

      If I can barter MS down using such a strategy, I can cut costs in future, without going through the tremendous upheaval that other options neccesitate.
    • Re:Who knows? (Score:5, Insightful)

      by heffel ( 83440 ) <<dheffelfinger> <at> <ensode.net>> on Wednesday October 06, 2004 @08:38AM (#10449304) Homepage Journal
      Doesn't really matter, no one would be doing it if
      it wasn't an effective strategy. The fact that
      it is an effective strategy is reason enough to celebrate.
    • I'm pretty sure (although I can't find the exact document, Halloween I, II or III?) that Microsoft was telling sales reps to offer low cost or free licensing to customers considering a Linux rollout. Makes sense because they can keep them on the product for another year or so. During that time they are selling them Office, Exchange Server and whatever else works "well" with Active Directory.

      Give the OS to them for free and they will buy your middleware because their middleware works best on their OS... go
    • Re:Who knows? (Score:5, Insightful)

      by Patoski ( 121455 ) on Wednesday October 06, 2004 @08:59AM (#10449433) Homepage Journal
      I wonder how many companies are now doing this so they can get price breaks or cheap long-term contracts from MS?

      Here's the little secret which is obscured in the whole, "People are only talking about Linux to get concessions from Microsoft." debate.

      Microsoft would not give concessions if the threat to switch from a MS to a Linux based desktop were't a credible one . Despite how much MS protests about how Linux is not ready for the corporate desktop their actions say something completely different. If Linux truly isn't ready for extensive corporate use then MS would tell AT&T / Corporate America to go take a flying leap when they get asked for price breaks.
      • Re:Who knows? (Score:3, Insightful)

        I didn't say they would. At the same time, while the threats to switch are rolling, there'll be a certain percentage of real and a certain percentage of non-real threats. If the percentage of real threats is high, that's fantastic--we'll see some real reform in the market. However, if the percentage of real threats is not high, then Microsoft will just need to temporarily become a loss leader (technically I suppose it's impossible to loss-lead against linux, but it's effectively the same thing), and then be
      • Re:Who knows? (Score:4, Insightful)

        by Tenebrious1 ( 530949 ) on Wednesday October 06, 2004 @10:49AM (#10450417) Homepage
        Microsoft would not give concessions if the threat to switch from a MS to a Linux based desktop were't a credible one . Despite how much MS protests about how Linux is not ready for the corporate desktop their actions say something completely different. If Linux truly isn't ready for extensive corporate use then MS would tell AT&T / Corporate America to go take a flying leap when they get asked for price breaks.

        Not necessarily.
        Linux is not ready for the desktop. The folks at AT&T know that, otherwise they would be doing it, not *considering* it. IBM knows it, Microsoft knows it, EVERYONE knows it.

        However... if Microsoft tells AT&T or any other major company with *lots* of money to take a "flying leap", what might AT&T do? They just might take a flying leap and pour money that would have gone into MS licensing towards getting Linux fully functional as a corporate desktop. Maybe they'd invest a few tens of millions into OpenOffice to get it 100% compatible with MS Office documents.

        That's why Microsoft is willing to talk. Just one big company willing to make the leap would start the "linux on the corporate desktop" ball rolling. One major company like AT&T, and then Linux has street cred and everyone else will see it's a viable alternative. Just one, and it's all downhill for Microsoft from there.

    • Re:Who knows? (Score:4, Insightful)

      by fafaforza ( 248976 ) on Wednesday October 06, 2004 @09:27AM (#10449642)
      Perhaps, but a more pressing incentive would be not having the IT staff dedicating their entire working day to scheduling adware cleaning tools, downloading windows updates and service packs, and trying to clean machines that ended up getting infected.

      Licenses can be easily seen as cost of doing business. Frequent interruptions because a Windows install is hosed is not acceptable to a productive workday.
  • by dash2 ( 155223 ) <davidhughjones&gmail,com> on Wednesday October 06, 2004 @08:23AM (#10449208) Homepage Journal

    As the article says, it seems to be the SOHO guys who are getting most keenly into Linux. This is paradoxical, because Linux ought to be easiest to adopt in a big corporate environment - easy lockdown and centralization, natural multi-user capabilities, and there's always a tech guy on hand to deal with the lack of GUI wizards and troubleshooting tools. But maybe enough small businessmen are ideologically keen on Linux for it to make headway. If so, they'll be a valuable testbed.
    • This may be because SOHO is also less able to sqeeze the big discounts out of MS. Sure linux might be easier for the large to midsize corps that have a real IT staff, but those corps also have the pricing power to be the big discount from MS. SOHOs with tech expertise will umtimately have to go first.
    • You're right (Score:3, Insightful)

      by Colin Smith ( 2679 )
      As a consultant I've found that small businesses are by far the most likely to make use of free and open source software to try to keep their costs down, but the irony is that small businesses are the ones which benefit least from license, support savings, the difference is really fairly marginal for a small company with only a few employees.

      I've also found it's better to roll out free software on their existing Windows systems before introducing them to Linux (usually as a mail/file/web server first).
  • by Jarnis ( 266190 ) on Wednesday October 06, 2004 @08:25AM (#10449221)
    If you can squeeze extra discounts from MS by saying that you are 'looking into' Linux and/or Mac OS X, why not say it? Sure, you may have to conduct a small inquiry into the feasibility and do some cost calculations. Peanuts compared to what you can save by extorting MS like this.

    MS is getting exactly what they deserve. They went into panic mode over few big customers and gave deep discounts, and now all sizeable customers are filing for same discounts by issuing vague statements how they are 'looking into' linux.

    So, either in the long run the MS software gets cheaper, or at some point MS says 'screw it, go linux if you are not happy with our prices' - obiviously assuming they'd still stick to windows. Then some big name actually goes thru with the switch... and we get some real world data on the actual costs. At which point MS will bring down it's prices and/or otherwise sweetens the deal to stay competitive.

    This ain't rocket science...
    • by dcavanaugh ( 248349 ) on Wednesday October 06, 2004 @08:39AM (#10449306) Homepage
      When MS finally says 'Screw it, go Linux if you are not happy with our prices', the customers will shift from Linux talk to Linux action. Those who remain with MS are the ones who are locked-in and therefore insenstive to price. The prices will go higher and higher as the customer base slowly dwindles.

      All software companies go this way. At some point, they have sold the product to everyone who needs it, and any growth in revenue HAS to come from price increases. They have already tried to accelerate the upgrade cycle, with little success. Many users never upgraded from Office 97 or Windows 98!
      • At some point, they have sold the product to everyone who needs it, and any growth in revenue HAS to come from price increases. ...or adding a small amount of features to the application, allowing a portion of the userbase to upgrade for free. Then having the new version's document format unreadable by the old one, forcing the rest to upgrade in order to read the documents.
      • No. MS is all about having a dominating market share.

        They will cut prices. Just wait and see. They are quite aware that their competition has a pricetag of 0$* (*not including support), and once some major defections occur, they will carefully calculate what is the 'right price' for Windows so it will be competitive with Linux. The actual cost of the licenses is just part of the equation. Support, training and application customization costs are much larger pieces. Right now the jury is still out what actu
  • Our experience (Score:5, Interesting)

    by BWJones ( 18351 ) * on Wednesday October 06, 2004 @08:26AM (#10449227) Homepage Journal
    Well, our experience from switching a bioscience laboratory has been good. While we have not moved entirely to one platform, (I feel that multi-platform environments are more healthy) we have moved from an all Windows operation to a mixed Mac OS X / Windows environment with restrictions on the use of Windows machines having no outside Internet access.

    The time required to manage the computers has gone down considerably through the introduction of OS X, and people using both Windows and Mac OS are saying they would rather not use the Windows machines simply from a user Interface experience. Additionally, more than one person has purchased Macintosh machines for their home use.

    • Re:Our experience (Score:5, Insightful)

      by Zemplar ( 764598 ) on Wednesday October 06, 2004 @08:42AM (#10449323) Journal
      "...with restrictions on the use of Windows machines having no outside Internet access."

      Isn't it sad that is about the only sane way these days to keep Windows secure?

      To bad all Windows users don't use this policy!
      • All the machines I set up are quite secure, and yet I don't think I'm nearly qualified enough to actually be a sysadmin -- on the topic of security, or anything else. But the machines I deal with never have any problems, and the ones sysadmins set up for others do?
  • by earthforce_1 ( 454968 ) <earthforce_1@y[ ]o.com ['aho' in gap]> on Wednesday October 06, 2004 @08:28AM (#10449244) Journal
    MS cannot afford to ignore the threat. This will begin to drive down the cost of their software and erode their margins for any major country, not just in developing countries. If AT&T can threaten to switch and get a major price break, so could every other major corporation.

    The days of unrestricted margin on prices appear to be over. MS will finally have to deliver real value for the dollar.
  • by nharmon ( 97591 ) on Wednesday October 06, 2004 @08:29AM (#10449247)
    From the Article:

    Most likely, AT&T will stick with Windows, because Microsoft is addressing many of problems associated with its desktop software, including security flaws that leave it particularly vulnerable to viruses, Dickman said.

    Just because Microsoft is addressing its problems doesn't mean they are going to solve them any time soon, nor does it mean they are going to disclose all of their vulnerabilities.

    An AT&T spokesman said in the article, "AT&T is not actively seeking to replace Windows". Which is quite the contradiction from the article's title, "AT&T looks into closing its Windows". Of course, since when has CNet been the pinnacle of journalism.
    • by dJOEK ( 66178 ) on Wednesday October 06, 2004 @08:34AM (#10449276)
      what did you expect? someone named 'Dickman' working at microsoft ;)

      no, seriously now, a company with 7000 installed windozes has probably grown quite dependant on them. Migrating to another platform is not something that is done overnight.

      'Replacing' is a very heavy word. If they choose to move away from windows, this will be a process that'll take several years, and an extended period of mixed environments.
  • oh COME on ! (Score:5, Insightful)

    by InodoroPereyra ( 514794 ) on Wednesday October 06, 2004 @08:31AM (#10449261)
    How about we stop posting stories of Companies and other entities considering a switch to Linux or Mac or whatever ? How about we only post actual switching stories ? They exist and thy are out there. We all know that many companies and Governments are using (especially) Linux as a negotiating argument to get a better deal from Microsoft. Let the involved parts alone. If the company is really serious and they implement it, let's see how and what they did.
  • 70,000 PCs not 7,000 (Score:5, Informative)

    by hey ( 83763 ) on Wednesday October 06, 2004 @08:32AM (#10449264) Journal
    It makes a difference.
  • by Anonymous Coward on Wednesday October 06, 2004 @08:32AM (#10449265)
    Flame me if you wish, but it's true.

    Mac's always have had the lowest cost of ownership over PC's.

    When the average turnover rate for a Dell is two years and the average turnover rate for Mac's is several years it's not to hard to figure out which platform is cheaper in the long run.

    Of course Mac OS X is just plain gourgeous and very user friendly, happens to be very secure as well.

    http://homepage.mac.com/hogfish/.Pictures/screensh ot.jpg [mac.com]

    It's time to give Apple a shot, dam that John Scully!
    • by TrollBridge ( 550878 ) on Wednesday October 06, 2004 @08:42AM (#10449322) Homepage Journal
      "When the average turnover rate for a Dell is two years and the average turnover rate for Mac's is several years it's not to hard to figure out which platform is cheaper in the long run."

      The only thing that might prove is that Dell has a better marketing team that can convince people they need a new machine every two years.

      Keep in mind that with a Mac, you're still locked in to a single vendor.

      • The only thing that might prove is that Dell has a better marketing team that can convince people they need a new machine every two years.

        Not when this trend has been consistent for the past decade or so. Macs tend to last longer.

        • I have a Blue and White G3/350. Purchased in 1999. It is currently running the latest Mac OS X and many apps at very usable speeds - in fact, OS X has consistently gotten more efficient and faster with new releases. I've added more RAM (700MB now), a couple of hard drives, and a faster video card.

          Now, certainly some apps that rely heavily on AltiVec (GarageBand) and newer games (UT2004) are out of this machine's reach, but for web browsing, Photoshopping, Office, even 3D modeling, everything runs at qui
      • Keep in mind that with a Mac, you're still locked in to a single vendor.

        Define your use of the word "vendor."

        If a business buys a PC from Dell, it's tech support staff will deal mainly with Dell for hardware and support. Microsoft support only seems to become evident when MS products have issues (excluding the OS, which would be another Dell support call). This is what I experienced working at Miles Kimball anyway, where we rolled out 1500 Dell PCs last summer before I finished my internship.

        Now, with
    • You'll have to show me numbers on that. Not 'two' and 'several' and no prices. The more expensive system had better have a longer turnover time! (In this case, you also have to consider the differences in purchasing large quantities of business-related machines, as I think you save more money on that with Dell than with Apple.)

      My XP desktop looks far prettier than that screenshot, by the way. I even have a very thin top menu (Currently set to have windows maximize over it, but that's configurable) and an a
    • I agree with the points you make; but wouldn't the best route be to switch to Linux considering you would have to sell or ditch your current machines to switch to OSX?

      Linux is made for x86 machines and no new hardware is required. Then when new machines are needed you can buy them without paying insane prices for Apples or the "MS Tax". Plus, you aren't stuck with one vendor choice.
  • by foxtrot ( 14140 ) on Wednesday October 06, 2004 @08:33AM (#10449268)
    blocking Linux on the desktop in the workplace is internal web sites.

    I dunno about your company, but where I work, and a number of other places I know of (friends work there, ex-employment, etc...) there's a lot of stuff on the web-- time cards, change management systems, computer-based training, employee locaterators... and it all requires MSIE. It's either ActiveX, or uses proprietary MSIE broken HTML, or what-have-you, because the webmonkeys that created it know everyone has a Windows box on their desk so they could do it the easy way instead of the right way.

    And so, sure, I could use Linux on the desktop. I could use OpenOffice to handle .xls and .doc and boy I wish it couldn't handle .ppt[0], and I bet there's even a Linux email program that interfaces with all the stuff that handles Outlook-style calendaring and that rot-- since it's going to be impossible to change out the desktop OS if you've got to roll out new infrastructure at the same time. But the problem is, I won't be able to fill out my timecard, or access the trouble ticketing system, or a half dozen other things my job requires.

    I suspect many companies are in this boat-- the apps they run on the desktop can easily be replaced, it's the broken web stuff they're stuck with.
    • by foxtrot ( 14140 ) on Wednesday October 06, 2004 @08:39AM (#10449308)
      [0]: There seems to be a "hierarchy of Dumb" when it comes to email attachments. The Dumb Rules of Thumb:

      If the information comes in the body of an email, chances are it's least Dumb.

      If it's HTML encoded into the email, it's usually a bit more Dumb.

      If it comes as a word .DOC, it's more Dumb.

      If it comes as a .XLS, it's probably even more useless and Dumb.

      If it comes as a .PPT, chances are it's insanely Dumb.

      Next time you're at the office going through your email, think about it. The most insanely stupid stuff you get is probably powerpoint slides (and chances are, could have been done just as well in plain-text email and gotten the point across...) and the few useful pieces of email you get are probably unhindered by any sort of encoding...

      -JDF
    • I recently switched my workstation to Linux (my company is fairly, but not totally infested with MS products.)
      OpenOffice works great on all .doc, .xls and .ppt produced by MS Office 2000 here. Ximian Evolution 1.4 works almost flawlessly with Exchange server, including calendaring. My one problem was some MS Sharepoint websites, but a free installation of Opera 7.54 took care of that.

      To work with Siebel ERP i still have to fire up a Citrix session to get IE, though...
  • by Anonymous Coward on Wednesday October 06, 2004 @08:33AM (#10449273)
    > As with previous mass-migration stories, a cynical (or realistic) viewpoint is also that by "looking into" non-Windows operating systems, they're giving themselves a bargaining chip when talking with Microsoft.

    Yes. But the fact they can do that without beeing laughed at, means that Microsoft dominance is threatened.

    And each such article, even if only used as a negotiation, further the perception that linux is a serious contender.
  • by xirtam_work ( 560625 ) on Wednesday October 06, 2004 @08:35AM (#10449284)
    The less expensive option is Linux. Not just because it's open source, but because they can reuse existing hardware (PC's) to run it.

    As much as I do love Mac's (as my 17"PB would testify :-) for an organisation of this size to move exclusively to OS X would be prohibitively expensive.

    I suggest that they try Linux as well as OS X and ensure that all common internal applications can run on both. It's not exactly trival to port Linux apps to run on OS X but in many instances it's relatively easy. For those wo still need MS Office they can run Mac's. For those who can run OO.org get Linux.
    • You are correct, though your argument misses a few points.

      You must understand a corporate IT environment:
      • Desktop systems aren't generally upgraded much (if at all). This is why the PC on the corporate user's desk has 1 or 2 spare memory slots, a BIOS which doesn't allow twiddling with low-level settings like memory timings and 1 spare drive bay if you're lucky. The system is simply chucked out - either when it starts to get too slow or in an upgrade cycle, which may happen every 2-3 years.
      • TCO is theref
  • Who else but AT&T? (Score:5, Insightful)

    by wayward_son ( 146338 ) on Wednesday October 06, 2004 @08:36AM (#10449289)
    AT&T prefering Unix to Windows? Seems appropriate to me.

  • Options. (Score:5, Interesting)

    by His name cannot be s ( 16831 ) on Wednesday October 06, 2004 @08:36AM (#10449294) Journal
    I've often thought that there were not too many options with desktop OSes in the corporate environment.

    In order for it to make sense, it has to not impede the business. After that, pretty much is negotiable.

    Replacing Windows, while it can be about money, I think in this day and age of JPEG exploits, really should be about safety.

    And lets, face it, MacOS is going to be safer than Windows. Less Users, Less Virus/Exploits. It's got an interface that kicks ass, and a real OS underneath.

    Linux is fantastic, but lacks that user-intuitiveness in the desktop that Windows and MacOS have. (One word: Clipboards). That, and it tends to be a roll your own solution out of the box.

    I think companies would/could switch to another platform if it were properly canned, but we've really not seen this outside of MacOS yet. I'd be afraid of doing 7000 desktops without some sort of already proven solution, that was user-ready (That didn't involve Sun or the word "java" :p).

    I guess I'm just pining for a G5 iMac, wishing apple would drop the price a bit. The Mac Tax is about the same as the Microsoft Tax, and you don't get the option of buying beige.

    *sigh*

    • Google entirely runs on Linux clusters, and all of the employee personal computers are also on Linux.

      This is not only a proven example of Linux working, but also a good sign: new companies can adopt Linux, and the ones running archaic, hard to change software will gradually become less important.
  • by zyche ( 784345 ) on Wednesday October 06, 2004 @08:39AM (#10449309)

    Well... Even if these investigations in the feasability of a migration to Linux serves no more purpose to the organisation than to threat Microsoft into giving better prices, Linux/FOSS do get a benefit from it. First of all, some of these "fake" considerations actually could succeed once they see the clear advantages over Microsofts products. Also, this is clearly good press since a large corporation is considering migrating. This might atleast make some smaller companies look in on this Linux-thing...

    But I would say that trying to convince companies to start using Linux instead of Windows is the wrong approach. First introduce some FOSS on the existing desktops, OpenOffice, Firefox, etc. Install FOSS as default. If someone whines about not having Word & co, make them motivate their need of that, then buy a license if really needed. Break the Microsoft monopoly. Then slowly stop deploying Windows...

    It's really a shame that Evolution and KMail doesn't have serious porting efforts to Windows. KMail really kicks ass! It's the best mailreader I have used.

    And anybody that is developing intranet applications targeting IE only... You are crazy! Consider that the future probably will most likely contain some portion of Linux and MacOS X, and that IE is Windows only. What do you do the day your boss ask why the new graphic department can't use the electronic booking and invoice system?

  • T-TCO? (Score:3, Insightful)

    by TreeHead ( 553584 ) on Wednesday October 06, 2004 @08:40AM (#10449312) Homepage Journal

    ;i hear the term "total cost of ownership" a lot--especially from the microsoft camp--but have any of these large corporations (or even smaller ones) considered the personnel issues that may arise from a mass migration?

    ;even migrating just the *server infrastructure* of their corporation to a GNU/Linux or OS X based architecture would mean that those network and system administrators--the most technologically savvy user group--would have to know those architectures fairly well, right? what about the end users?

    ;what i have found in my experience is that those in the IT industry who know microsoft products, know *only* MS products, and most are uncomfortable with the idea of and form of UNIX--beit BSD, or Linux kernel based.

    ;but have companies such as AT&T or the like taken this into consideration: that many of their MS knowledgeable IT staff may not know Unix systems, care to, or even be *capable* of learning them?

    ; i am not attempt to bait anyone. i am a part of the aforementioned group of MS administrators. but while i know that products such as GNU/Linux and Mac OS X may be better--in may ways--am i really prepared to migrate to these products when my IT staff may not be capable enough to administer them? am i considering my "total total cost of ownership?" and if they *aren't* ready, are they prepared to pay for their training in order to get of the microsoft merry-go-round? let's hope so.

    ;treehead

    • Re:T-TCO? (Score:5, Funny)

      by ClippyHater ( 638515 ) on Wednesday October 06, 2004 @09:04AM (#10449477) Journal
      You do realize that if you left off the ';' at the beginning of your sections, that the readers wouldn't suddenly begin executing your statements, don't you...?
    • have any of these large corporations (or even smaller ones) considered the personnel issues that may arise from a mass migration?

      Of course they have - they include the cost of training or hiring personnel to work with the new technology.

      the most technologically savvy user group--would have to know those architectures fairly well, right? what about the end users?

      I already addressed the sysadmin/support people. Why do you think that *end users* would care what they run on their server? In large (and e
  • by Bruha ( 412869 ) on Wednesday October 06, 2004 @08:41AM (#10449319) Homepage Journal
    I believe they've already paid for upgrades that will never come with that software assurance thing MS rolled out a few years ago.

    So lets drop the Linux to get cheaper windows track please.

    They invented Unix, use it heavily on their systems and Linux would better intergrate. Were not talking about licenses for just Windows, you also have part of the company using Citrix to access windows when needed. They also have to pay hummingbird licenses to access their Unix machines which for servers and switches is probably 99% of the OS's that run on that equipment. Linux would save them money.
  • by HighOrbit ( 631451 ) on Wednesday October 06, 2004 @08:48AM (#10449368)
    Sorta ironic that the creator of UNIX (ok.. it was really their subsidiary Bell Labs now spun off as Lucent) would have to "evaluate" whether to use a unix-type system. Maybe Ma Bell's children will be welcome back home. Think of what the alternate history of computing could have been like had AT&T recognized UNIX for what it could/would/should have been and not sold off USL as a red-headed step-child. There would have never been a SCO and x86 Unix might actually have been able to overtake the much inferior MS-DOS.
  • by slungsolow ( 722380 ) on Wednesday October 06, 2004 @08:49AM (#10449374) Homepage
    From what I can remember about my time with AT&T, every single desktop was running Windows NT. Its not like they were actually using it. Every single desktop was running Reflection so they can access the unix server that maintains their switches.

    Granted this was 4 years ago, and I only dealt with two call centers, but there really was no reason for them to be using Windows NT for any of the PC's in the office, whether it be the desktops for the supervisors/managers or the dummy terminals running the ascii based clients that did the backend work for the operators and the directory assistant workers.

    Maybe they would be better off just popping in some unix based OS.
    The other thing I can remember is all 300+ dummy terminals (from our one office; 1000+ if you counted the sister office) were maintained by one system admin. He would be able to broadcast out a new OS on those bad boys overnight without blinking an eye. One thing AT&T knows is how to network. Those bastards were tight, and the SA knew how to get the job done right the first time, on time.
  • Bargaining Chip (Score:3, Insightful)

    by RareEYE ( 104766 ) on Wednesday October 06, 2004 @08:55AM (#10449409)
    I think every company that has a significant investment in MS software says they're investigating alternatives. It's part of the corporate negotiating dance. AT&T at least gets the luxury of receiving headlines for talking about it. Yes it's a bargaining chip for AT&T and yes AT&T will probably get a small "discount" from MS the next time their contract comes due for re-signing. Will they move away from MS solutions? I doubt it. Microsquish knows what a huge pain in the butt it is to re-deploy all of the desktops in an organization of that size and they know this is all just negotiating rhetoric from AT&T.
  • Corporate Acceptance (Score:5, Informative)

    by copponex ( 13876 ) on Wednesday October 06, 2004 @09:06AM (#10449493) Homepage
    I still don't get why Linux development leaders aren't understanding why Windows is so popular, regardless of appplication prevalence. Linux is still asking questions that aren't dumb, but still frighten anyone who isn't very familiar with computers. Modeline and resolution? Swap space? What are ext2, ext3, and reiser!? Does my keyboard have 104 keys or 105?

    You have to give big, shiny, easy options because computing shouldn't require that kind of knowledge when people are trying to look at websites and use their e-mail. You've got to sell them the OS first, and then allow them to customize to their heart's content after they can see the utility in what you're offering.

    Comparatively I'm dumb to a lot of the slashdot crowd, but I imagine there must be some way to provide full binaries that are LIBRARY INDEPENDENT. Bandwidth is cheap. Hard drive space is cheap. Trying to train everyone how to use symlinks and sort through thousands of libraries using arbitrary command line options is stupid at best. But the first time someone says, "I want to do X and Y is broken!" You can tell them how to do both, and explain to them how Open Source makes it possible.

    And I know POSIX compliance is important to everyone, but the directory scheme will have to go someday. What is wrong with /system ("don't touch anything in the system folder!") /users/joecubicle ("Just backup the /users folder, and all your data and prefs are okay"), and /trash? ("you can delete anything in there")

    Sad thing is, if OS X were released for the x86 platform, half of the Linux users I know would switch the next day.
    • by codepunk ( 167897 ) on Wednesday October 06, 2004 @09:13AM (#10449545)
      I admin 200 linux desktops in a corporation and all of your arguments me nothing in a corporate installation. We run thin client X windows 200 desktops being served from a highly available cluster. When a user needs access to software "I put the icon on the desktop for him". All of our users are very less than computer literate but they can click a icon I put on their desktop. The environment is totally controlled they get nothing that I don't give them. To our users the linux box is like a toaster you just click something and get your job done, and I am not removing gator from their desktops all day or running adware or spybot, it just plain works.
    • I dont know what you have been using but my perception has been that meddling with the OS is not a thing the user has to do on a low level anymore. Most modern distros does everything for the user and leaves almost nothing to fiddle with.

      Granted there are a mile ahead but not in any way as bad as you put it. Dont forget that on a corporate desktop the USER shall NOT have any access to the machine at all. There should be competent admins running the circus, not MCSE's.
  • by Uncle Op ( 541486 ) on Wednesday October 06, 2004 @09:17AM (#10449569)
    Just shows that in-house solutions never get the "go". All because of insiders who say, "Hey, I know that clown Kernigan", or, "Are you kidding? Mission critical tools by the likes of Ritchie?" Then there's the fact that the documentation is hardly PC, with all those "man" pages.

    Naturally, it makes sense to outsource whenever possible. Perhaps that's the angle that could get OS/X or Linux back into AT&T, since there would be no need to show an in-house cost center in the form of a Unix development team.

    Geesh.
  • A Chance for Apple (Score:3, Informative)

    by adzoox ( 615327 ) on Wednesday October 06, 2004 @09:27AM (#10449636) Journal
    "AT&T is evaluating different operating systems, including Mac OS X and Linux, as alternatives to Microsoft Windows for internal use. "The company's chief information officer, Hossein Eslambolchi, has set up a team in AT&T's research labs to assess the appropriateness of desktop operating systems for the company," reports CNET News.com. "The company currently uses Windows on its desktop PCs, which number in the tens of thousands. The engineers are testing and measuring how Windows, Linux and Mac OS X stack up on security, reliability and total cost of ownership, Dickman said. AT&T expects to make a decision on the merits of the desktop operating systems by the end of next year or early 2006." ~ better description from MacMinute

    Is it just me or would you take a 4% profit per machine instead of a 23% profit per machine on a deal like this if you were Apple? Which actually points out a small fact. Apple still makes an average of 12% on educational sales (even more if you factor in Applecare and service plans) I think if they are serious about enterprise and education, they'd take 3-4% profit. I also think that they don't realize how many of these workers would love them and buy them for home use.

    If Apple could just do this and be successful in ONE corporate entity, it would make a huge impact on other enterprise deals. The fedex deal fell through - they were only able to sell them 20% of their total computer purchase. (Which replaced about 30% of all the computers at fedex worldwide)

    I imagine that AT&T will go with Linux though.

    Boy, isn't this a good reason to have a headless iMac?

  • Corporate Audits (Score:4, Interesting)

    by DeanFox ( 729620 ) * <spam DOT myname AT gmail DOT com> on Wednesday October 06, 2004 @10:12AM (#10450061)

    An interesting thing was said to me while talking with our PC support manager. "We can't switch to Linux or anything else, our customers wouldn't allow it.".

    I noticed a trend 10 years ago when the company I was working for first started to do business with Walmart. Customer Audits. The practice seems to have caught on especially after Y2K. As part of many business-to-business contracts are stipulations that certain known business practices are in place and adhered to.

    When we enter into a contract we will sometimes state that they use XYZ software for EDI transfers. We know it, have tested it, trust it and have established our systems around it. It goes both ways. Customers will stipulate to us that we encrypt data transfers using 123 packaged software because that's what they use.

    This is a common practice if the business you're in requires substantial IT interconnectivity between your business partners. We deal with some health care information as well. As a result of HIPPA and other regulations we have been audited by some of our clients who insist that we change this or that. Even down to passwords. One client contract required a password timeout of 90 days on all our desktops.

    10 years ago with Walmart people were incredulous that another company could come in and dictate that in order to do business with us, you must first change this or that. Money talked and we wanted to listen. Ten years later it seems to have caught on and is now very common.

    Switching to another OS sometimes is not always an option.

  • Pure Bargining (Score:3, Insightful)

    by WindBourne ( 631190 ) on Wednesday October 06, 2004 @11:19AM (#10450757) Journal
    If this was not barginging with MS, we would NOT hear about it. Since they are playing this in the press, they are just trying to put pressure on MS.

    Don't get me wrong. I think that they are making a mistake by not switching to eith OSx/Linux. But this is not about switching.
  • by theolein ( 316044 ) on Wednesday October 06, 2004 @02:21PM (#10452784) Journal
    Migros, the largest supermarket chain in Switzerland, uses iMacs and OSX in its Zürich sales area headquaters stores. They apparently use 1500 OSX clients, mainly sunflower iMacs, running OSX 10.2 (in the process of upgrading to Jaguar), some 100 Windows client machines, and a mix of Xserve and Intel servers running, amongst other things, OpenStep.

    In this article [apple.com], (sorry in German), they describe the process and the reasoning. Some highlights:

    • Since the introduction of Macs back in the 90's, running OS9 back then, they have not had one single total system outage.
    • They figured the average cost of security problems in the Windows world over time, not just in one year, into the TCO, and came to the conclusion that the Mac is far cheaper in this respect.
    • They also figured the stability of the systems over time into the TCO and came to the conclusion that the Mac is cheaper
    • They use a software package called Filewave to centrally install a new Mac's OS and software, which takes on average 30 minutes.
    • The same software can install updates on a running OSX machine without any downtime and the user can just keep on working. They find that this further reduces the TCO enormously
    • They did a study and found that it takes on average just 2 hours to introduce a new user to OSX, which was less than the case with Windows
    • They found the iMacs to be robust, ergonomic machines with very littel in the way of hardware support costs.
    • They use SAP for ERP/CRM stuff with Java clients on OSX. It apparently works flawlessly.
    • Finally, they very happy with their decision.


    Now, I know one could do a Wintel environment with Citrix MetaFrame, in order to reduce clientside upgrade problems, but Citrix would require a larger backend.

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